Yoletzy Anais Rangel
TransMetro
2
Languages
8
years of professional experience
Detail-oriented administrative professional with over 7 years in customer service and transportation dispatch. Expertise in scheduling, operations coordination, and multi-line phone systems, ensuring timely and efficient service delivery. Proven ability to manage fast-paced environments while maintaining accuracy and professionalism, with strong skills in Microsoft Office and data entry.
Work History
Dispatcher / Customer Service
1 Year- Coordinate daily transportation services for veterans by scheduling and dispatching drivers.
- Communicate with drivers, dispatch centers, and clients to ensure timely transportation.
- Monitored route changes, cancellations, and same-day trip requests to ensure efficient service delivery.
- Resolve transportation issues quickly while maintaining professionalism.
- Prepare and manage daily trip manifests while ensuring accurate scheduling and documentation.
- Resolved transportation issues promptly, maintaining professionalism to enhance client satisfaction.
- Prioritized multiple tasks in fast-paced environment to consistently meet strict deadlines.
Barista / Customer Service Associate
1 Year 5 Months- Delivered outstanding customer service in a high-volume airport environment.
- Operated cash registers and processed transactions to ensure seamless customer experiences.
- Prepared food and beverages in compliance with health and safety standards, maintaining quality and consistency.
- Maintained inventory and ensured a clean, organized workspace.
- Collaborated with team members to streamline operations and enhance service delivery.
Customer Service Representative
4 Years 7 Months- Guided passengers through reservations, flight changes, cancellations, and travel inquiries to ensure smooth travel experiences.
- Facilitated communication between gate agents, aircraft crews, and ramp personnel to enhance operational efficiency.
- Issued hotel accommodations and travel vouchers during flight disruptions.
- Managed baggage processing, boarding, ticketing, and passenger check-in to streamline travel procedures.
- Managed high-pressure situations while providing exceptional customer service.
- Maintained accurate passenger records and handled confidential information.
Sales Clerk / Customer Service
10 Months- Assisted customers by recommending products based on their needs.
- Operated cash registers, ensuring accurate sales records and smooth transactions.
- Trained new employees in customer service procedures, enhancing team readiness and customer satisfaction.
- Organized merchandise and maintained store presentation to create an inviting shopping experience.
- Assisted with inventory and daily store operations.
Education
High School Diploma
Skills
Dispatch Operations
Transportation Coordination
Scheduling
Trip Coordination
Route Management
Data Entry
Multi-line Phone Systems
Customer Service
Fast-paced Environment
Time Management
Organizational Skills
Problem Solving
Team Collaboration
Record keeping
Appointment management
Languages
English (Fluent)
Spanish (Fluent)
Additional Information
- Authorized to work in the United States for any employer
- Valid Driver’s License
Timeline
Dispatcher / Customer Service
TransMetro
08.2025 - CurrentRead More
Barista / Customer Service Associate
SSP Group
01.2024 - 06.2025Read More
Customer Service Representative
Spirit Airlines
06.2019 - 01.2024Read More
Sales Clerk / Customer Service
Prime Time Nutrition
08.2018 - 06.2019Read More
Oakland Technical High School
High School Diploma
Read More