Fredrick Medernach
Fond Du Lac,WI
Summary
Adept at maintaining customer satisfaction and confidentiality, I excelled in high-pressure situations at Spectrum Communications, leveraging de-escalation techniques and problem-solving abilities. My teamwork and collaboration skills ensured consistent service delivery, significantly enhancing loyalty and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Rsc1 Field Operations
Spectrum Communications
Fond Du Lac, WI
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Live-in Support Staff
Createability Inc
Madison, WI
07.2017 - 08.2021
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Collaborated with interdisciplinary teams of medical professionals to provide comprehensive care that addressed each client''s unique needs holistically.
- Administered medications accurately according to prescribed schedules while carefully monitoring for potential side effects or interactions.
- Facilitated communication between clients, families, and medical professionals to ensure comprehensive care plans were implemented effectively.
- Enhanced client well-being by organizing social outings and recreational activities tailored to individual interests and abilities.
- Provided emotional support for family members during challenging periods such as end-of-life transitions or adjustments to new care settings.
- Adapted to the changing needs of clients as they faced various health challenges or experienced declines in cognitive abilities.
- Maintained detailed records of client progress and changes in condition for accurate documentation and efficient information sharing among caregivers and medical staff.
- Managed household tasks efficiently including cooking, cleaning, laundry, grocery shopping, and running errands to maintain a comfortable living environment for clients.
- Upheld client dignity throughout caregiving process respecting their privacy and personal space at all times.
- Assisted clients in achieving physical therapy goals by encouraging participation in prescribed exercises under the guidance of licensed therapists.
- Contributed to the development of personalized care plans by providing insights into client preferences, habits, routines, strengths, challenges during team meetings.
- Navigated complex medical appointments as an advocate for the client ensuring clear communication between all parties involved in their care network.
- Reduced hospital readmissions through diligent observation, medication management, and timely communication with healthcare professionals.
- Supported clients in maintaining independence by assisting with daily living activities, such as bathing, dressing, grooming, and mobility.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
GED -
Pardeeville High School
Pardeeville, WI07.2001
Skills
- Calm Under Pressure
- Teamwork and Collaboration
- csg program skills
- Customer Data Confidentiality
- Call Documentation
- Issue and Complaint Resolution
- De-Escalation Techniques
- Professional telephone demeanor
- Problem-solving abilities
- Appointment Scheduling
hobbies
My hobbies are reading mystery novels, cross stitching, spending time with my partner and tiny hairless dog.
Timeline
Rsc1 Field Operations
Spectrum Communications
10.2022 - Current
Live-in Support Staff
Createability Inc
07.2017 - 08.2021
GED -
Pardeeville High School