Summary
Overview
Work History
Education
Skills
Certification
Personal Information
For Exemplifying Respect, Compassion, fairness and Integrity
Timeline
Generic
Tammy Emmons

Tammy Emmons

Pasadena,MD

Summary

Dynamic and creative professional with over 20 years of experience in public service. Currently serving as a Federal Reservist with FEMA, dedicated to assisting and supporting individuals in times of need. Recognized for approachability, talent for uplifting spirits, and instilling hope. Strong analytical, communication, and teamwork skills with a proven ability to adapt quickly to new environments. Eager to contribute to team success, develop professional skills, and committed to continuous learning and growth. Adept in Emergency Management, excelling in problem-solving and taking a proactive approach to new tasks. Adaptable, creative, results-oriented individual dedicated to making meaningful contributions and advancing organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IA - DHOPS: Field Operations

Department of Homeland Security/FEMA
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Incident Management, Individual Assistance, IA Applicant Services, Coach & Evaluator

Department of Homeland Security/FEMA/Reservist
08.2018 - Current
  • - Communicate with survivors about their case status and disaster assistance programs
  • - Develop partnerships with state, local and non-governmental organizations
  • - Support the delivery of lifesaving/life-sustaining service
  • Currently still with the reservist

Individual Assistance, IA Applicant Specialist

Department of Homeland Security/FEMA/Emergency Management/Incident Management/Virginia NPSC
10.2017 - 08.2018
  • - Communicate with survivors about their case status and disaster assistance programs
  • - Case Work/Manual Determination/Correspondence Incoming and Outgoing Mail, Duplicate Investigation/Resolution, Appeals
  • - Floor Lead – Assisted employees with questions and instructed/educated

Administrative Assistance/Bar Maide

Troubadour Lounge
05.2013 - 09.2017
  • - Handled all media and public relations inquiries
  • - Scheduled Events Inventory and Ordering
  • - Bar Tended and assisted with any other work-related needs

Customer Service Agent

Aerotek/Private Contractor/Department of Homeland Security/NPSC
10.2012 - 03.2013
  • - Communicate with applicants about their case status and disaster assistance programs
  • - Listened with an open mind and assisted with referrals and anything else that I was able to do, to give the applicant a little comfort in their time of need

Education

Qualified - HUCL Individual And Households Program Crew Leader

FEMA - Incident Workforce Academy
Lahaina, HI
04-2024

Skills

  • Fast Learner
  • Effective Time Management
  • Adaptability
  • Ability to Multitask
  • Microsoft Office
  • Customer Service
  • Ability to Work Under Pressure
  • Leadership Skills
  • Communication Skills
  • DTS System
  • Concur Travel & Expenses
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Attention to detail
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution

Certification

  • Individual Assistance (IA) - Qualified
  • Trainings Completed:
  • Web NEMIS
  • IA Training & Developing
  • Duplicate Investigation
  • Indexing
  • FEMA Manual
  • Appeals
  • Duplicate Resolution
  • Housing Crew Leader Classroom Course
  • Coach & Evaluation Qualification Course
  • Tier IV Specialist Series

Personal Information

  • Title: Incident Management Specialist
  • ID Number: 2029573935

For Exemplifying Respect, Compassion, fairness and Integrity

During my mission in DR#4724 - Lahaina HI - (Lahaina 2023 Wildfires) I was awarded a certificate for exemplifying respect, compassion, fairness, and integrity for the following reason. I assisted an individual who lost everything. Not only did this individual loose everything, he was also diagnosed with major depression. I went out of my way, but within guidelines to speak with him on many occasions.  It was important to me that that he knew that he was not alone. With being someone that this individual knew that he could depend on and was comfortable speaking with. Allowed him to find his way back to some kind of comfort & stability. I took my time and always mad sure that they understood our program, and what his responsibilities were in order to remain in the direct housing program. 

Timeline

IA - DHOPS: Field Operations

Department of Homeland Security/FEMA
03.2024 - Current

Incident Management, Individual Assistance, IA Applicant Services, Coach & Evaluator

Department of Homeland Security/FEMA/Reservist
08.2018 - Current

Individual Assistance, IA Applicant Specialist

Department of Homeland Security/FEMA/Emergency Management/Incident Management/Virginia NPSC
10.2017 - 08.2018

Administrative Assistance/Bar Maide

Troubadour Lounge
05.2013 - 09.2017

Customer Service Agent

Aerotek/Private Contractor/Department of Homeland Security/NPSC
10.2012 - 03.2013

Qualified - HUCL Individual And Households Program Crew Leader

FEMA - Incident Workforce Academy

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