Results-oriented Patient Behavior Technician experienced in crisis intervention, discharge planning, and integrated service delivery. Achieved positive patient outcomes through effective implementation of behavioral plans and therapeutic support. Focused on team collaboration and adaptability to enhance service delivery and foster supportive environments.
Work History
Direct Service Professional
1 Year 2 Months
Community Service Group | 06.2025 - Current
Developed and implemented personalized care plans to enhance client well-being.
Provided direct support to individuals with disabilities in daily living activities.
Facilitated community integration activities, promoting socialization and independence.
Collaborated with multidisciplinary teams to ensure consistent care and communication.
Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
Caseworker
5 Years 3 Months
Northampton Children & Youth | 05.2021 - Current
Ensured compliance with state regulations and laws governing caseworker duties, promoting client trust and safety.
Coordinated provision of services by providing information on available resources, enhancing client access to necessary support.
Ensured compliance with relevant state regulations and laws regarding caseworker duties.
Maintained adherence to ethical guidelines in interactions with clients and families, fostering a respectful and supportive environment.
Behavioral Health Technician
1 Year
KidsPeace Family Center | 05.2024 - 05.2025
Implemented individualized treatment plans in collaboration with multidisciplinary teams.
Monitored and documented patient behavior, identifying trends and adjusting care strategies accordingly.
Provided direct care to children with behavioral health challenges, ensuring safety and support.
Facilitated group therapy sessions, promoting communication and social skills among participants.
Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Activity Coordinator
1 Year 5 Months
Keystone Services | 07.2019 - 12.2020
Assessed participants' needs to plan tailored activities that enhanced engagement.
Maintained safe environment by consistently adhering to safety protocols during all activities.
Built strong relationships with participants and families through effective communication.
Mental Health Professional
7 Months
Horizon House Inc | 08.2018 - 03.2019
Attended case conferences and staff meetings to provide updates on client progress.
Recognized environmental stressors affecting client wellbeing to inform tailored interventions.
Developed discharge plans for clients upon completion of treatment program.
Identified environmental stressors impacting the wellbeing of clients.
Collaborated with physicians to screen and evaluate patients for psychotropic medications.
Residential Psychiatric Case Worker
1 Year 4 Months
Step by Step | 06.2016 - 10.2017
Utilized active listening techniques in one-on-one counseling sessions to build rapport and understand client needs.
Created individualized service plans tailored to each client's needs and goals.
Addressed inquiries from clients and citizens about benefits, application processes, and program eligibility to facilitate access to resources.
Engaged in active listening techniques during one-on-one counseling sessions with clients.
Assisted clients in navigating complex systems such as housing, health care, legal aid, job placement.
Guided clients through complex systems, including housing, health care, legal aid, and job placement, to enhance their overall support and stability.
Education
Certification - CASAC
Lehman College | Bronx, NY, US | 02.2011
Bachelor Of Arts (B.A.) - General Psychology
College of New Rochelle | New Rochelle, NY, US | 08.2010
Skills
Case documentation
Client Engagement
Case Notes
Crisis intervention
Behavioral intervention
Personal hygiene assistance
Daily living support
Accomplishments
Resolved product issue through consumer testing.
Achieved good results by completing legal task with accuracy and efficiency.