Fredy De La Flor
AURORA,CO
Summary
Dynamic professional with a proven track record at ABM and Security Data Supply, excelling in data analysis and customer service. Skilled in generating comprehensive reports and streamlining workflows, with a demonstrated ability to resolve conflicts and enhance team collaboration. Recognized for driving performance improvements, and ensuring compliance with standards. Passionate about delivering exceptional results, and cultivating strong client relationships.
Overview
10
10
years of professional experience
Work History
Administrator
Security Data Supply
Raleigh, NC
01.2025 - 05.2025
- Provided general administrative support to staff members.
- Compiled data from multiple sources into comprehensive reports for management review.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Answered incoming calls and responded to customer inquiries.
- Compiled statistical data from various sources for analysis.
- Responded promptly to customer complaints in a professional manner.
- Analysis of the quality of the collection portfolio, and the development of collection procedures for the relevant cases.
Special Services Supervisor
ABM Janitorial Services
Denver, CO
10.2015 - 05.2025
- Resolved customer complaints efficiently by listening attentively and providing appropriate solutions.
- Monitored daily operations of the special services department to ensure compliance with applicable laws and regulations.
- Coordinated with other departments to ensure smooth operation of all activities within the special services area.
- Assisted in developing annual budgets for the special services department, ensuring cost-effectiveness while maintaining quality standards.
- Maintained a safe working environment by enforcing safety rules and guidelines in accordance with company policy.
- Provided guidance and direction to staff members in the special services department.
- Conducting a thorough search for the most suitable products and equipment to support the effective fulfillment of contracted obligations.
- Identified potential areas of risk within the department, developed strategies for mitigating those risks, and monitored progress over time.
- Managed multiple projects simultaneously while adhering to deadlines, budget constraints, and other requirements.
- Organized training sessions for staff members to enhance their knowledge and skills in providing high-quality customer service.
- Participated actively in meetings with other departments or outside organizations as required.
- Conducting client visits to gain a clear understanding of the requested work's scope, providing accurate cost and time estimates, and submitting a comprehensive financial and operational proposal.
- Seek client approval for the finalized proposals, and establish a work schedule based on the approved plan.
- Engagement with the client to assess the work completed, ensuring compliance with the established standards.
- Interacted directly with customers on a regular basis in order to understand their needs better.
Education
Bachelor of Science - Electronic Engineering
Universidad Nacional Mayor De San Marcos
Peru03-1986
Skills
- Data analysis
- Microsoft Excel
- Basic bookkeeping
- Report generation
- Customer service
- Compliance monitoring
- Effective communication
- Training facilitation
- Time management
- Conflict resolution
- Attention to detail
- Problem solving
- Leadership
- Resource optimization
- Decision-making
- Scheduling
- Team collaboration
- Performance improvement
- Financial reporting
- Budget management
- Business development
- Documentation and reporting
- Job costing
- Workflow optimization
Languages
Spanish
Native/ Bilingual
References
- Renato Trigoso - Security Data Supply Raleigh General Manager/Owner - 919 802 5937 - rtrigoso@securitydatasupply.com
- Juan Garcia - ABM Special Services Manager - 720 830 4123 - jugarcia@abm.com
Timeline
Administrator
Security Data Supply
01.2025 - 05.2025
Special Services Supervisor
ABM Janitorial Services
10.2015 - 05.2025
Bachelor of Science - Electronic Engineering
Universidad Nacional Mayor De San Marcos
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