Fredy Genao
Danbury,CT
Summary
Enthusiastic professional eager to contribute to business success. Ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
9
9
years of professional experience
Work History
Team Member
Whole Foods Market
Danbury, CT
08.2018 - Current
- Providing customer with outstanding customer service, from informing customers of detailed knowledge of products to always going above and beyond for customers needs.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Identified opportunities for process improvements within the department.
- Monitored Quality standards for all produce and flowers.
- Provide customer with key knowledge of produce/flowers
- Worked as a customer service team member managing phone calls, customer returns, cashiers breaks and all customers questions.
Cashier
Chipotle
Danbury, CT
08.2015 - 12.2017
- Greeted guests in a friendly and welcoming manner.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, and chairs.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
Cashier
Auntie Anne's Pretzels
Danbury, CT
10.2015 - 06.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Emergency Care of The Sick And Injured
Danbury Hospital EMT Training
Danbury, CT01-2018
High School Diploma -
Danbury High School
Danbury, CT06-2017
Skills
- Excellent customer service skills
- Cash Handling
- Equipment Operation
- Workplace Safety
- Efficient time management
- Outstanding organizational and interpersonal skills
- outstanding ability to keep a clean, neat and professional appearance
- Customer Service and Engagement
Languages
- English- Fluently speak, write and read
- Spanish- Fluently speak, write and read
- Portuguese- semi fluent speak
- French- Novice
Timeline
Team Member
Whole Foods Market
08.2018 - Current
Cashier
Auntie Anne's Pretzels
10.2015 - 06.2016
Cashier
Chipotle
08.2015 - 12.2017
Emergency Care of The Sick And Injured
Danbury Hospital EMT Training
High School Diploma -
Danbury High School