Aimen Knowlton
Altoona,IA
Overview
19
19
years of professional experience
Work History
Team Member
Casey's
Ankeny, IA
03.2024 - Current
- Processed member applications and updates through internal systems to maintain accurate records.
- Assisted in training new team members on customer service protocols and procedures.
- Conducted follow-up calls to verify member satisfaction and resolve outstanding issues.
- Maintained compliance with regulatory standards while processing sensitive member information.
Member Service Representative
Iowa Medicaid Enterprise
Des Moines, IA
06.2018 - 03.2019
- Handled incoming calls from members who had questions or changes pertaining to their health coverage, assisted customers with applying over the phone, and had multiple opportunities to train new hires.
- Andrea Jors
Processing Executive
Cognizant Technology Solutions
10.2017 - 01.2018
- Processed new business policies for an insurance client, found the different applicable forms needed and sent them to the proper member for signing. The role had a focus on consistent quality and attention to detail.
- Janel Gustalfson
Business Systems Consultant 2
Wells Fargo Home Mortgage/Aerotek
Des Moines, IA
11.2014 - 02.2015
- Responsible for researching mortgages as well as preparing and submitting documents, data and records according to department procedures and government regulations.
- Josh Kitterman
Online Product Specialist
Sears Holdings
02.2013 - 09.2013
- Water Heater sales over the phone. Took inbound calls from prospective customers in need of a water heater and in a courteous and professional manner quoted the best deal for a unit to fit their situation and scheduled delivery upon sale.
- Renee Lewis
Assistant Manager
Vanity Department Store
01.2011 - 12.2011
- Managed a team of up to 9 clothing retail specialists to meet sales goals, and customer service performance. Scheduled shifts, opened and closed store, and handled cash counting and reporting.
- Christy Hammer
Customer Service Representative
ING Group
05.2007 - 06.2008
- Handled incoming customer inquiry calls. Was courteous and professional while working toward a satisfactory solution to their issue, servicing an average of 7 per hour.
- Beth Grote
Education
High school or equivalent - Human Services
Des Moines Area Community College
Des Moines, IA09-2017
Skills
- Customer Service (3 years), Call Center (3 years), Retail Sales (3 years), Digital Processing (2 Years)
- Experience Navigating and Using Digital Systems
- Strong Verbal and Written Communication Skills
- Excellent Customer Service Skills
- Detail and Task Oriented
- Excellent Organizational Skills
- Customer Service
- Customer Care
- Medicaid
- CSR
- Call Center
- Leadership qualities
- Attention to detail
- Following instructions
- Clear communication
- Computer skills
- Money handling
- Organizing work stations
- Training and mentoring
- Task prioritization
Timeline
Team Member
Casey's
03.2024 - Current
Member Service Representative
Iowa Medicaid Enterprise
06.2018 - 03.2019
Processing Executive
Cognizant Technology Solutions
10.2017 - 01.2018
Business Systems Consultant 2
Wells Fargo Home Mortgage/Aerotek
11.2014 - 02.2015
Online Product Specialist
Sears Holdings
02.2013 - 09.2013
Assistant Manager
Vanity Department Store
01.2011 - 12.2011
Customer Service Representative
ING Group
05.2007 - 06.2008
High school or equivalent - Human Services
Des Moines Area Community College