Fredy Laboriel
Eagle Mountain,UT
Summary
Dependable professional with experience in customer service, warehouse operations, insurance support, and insulation installation. Skilled in resolving issues and executing hands-on tasks in fast-paced environments. Currently pursuing a degree in Business Management, expected graduation in 2028.
Overview
6
6
years of professional experience
Work History
State Farm
Sonny Mortensen Insurance Agency
4095 E Pony Express Pkwy Ste 15, UT
08.2025 - Current
- Delivered high-quality customer service by addressing policy questions, billing concerns, and coverage options for clients
- Managed inbound and outbound calls to assist customers with claims, policy updates, and account information
- Educated clients on insurance products (auto, home, life) to help them make informed decisions
- Resolved customer issues swiftly and professionally, enhancing client satisfaction and retention
Customer Support Specialist
Loyalty Insulation
2940 W Maple Loop Dr #201A, UT
02.2024 - 06.2025
- Delivered personalized customer service by guiding clients on insulation options, pricing, and scheduling to enhance decision-making
- Installed insulation in residential and commercial properties, ensuring quality and efficiency
- Clarified services and project details for customers on-site, addressing questions to establish clear expectations
- Addressed customer concerns promptly and professionally, contributing to high satisfaction levels
General Warehouse Associate Amazon, LLC
Amazon
7148 W Old Bingham Hwy, West Jordan
06.2020 - 02.2021
- Tracked and fulfilled orders by coordinating effectively with customers and internal teams
- Resolved order issues, delays, and product concerns to enhance customer satisfaction
- Facilitated returns, replacements, and inquiries to promote positive customer experiences
- Provided customer service support by assisting with order issues, returns, and product inquiries
Skills
- Insurance knowledge
- Sales techniques
- Customer service
- Problem solving
- Team collaboration
- Communication skills
Timeline
State Farm
Sonny Mortensen Insurance Agency
08.2025 - Current
Customer Support Specialist
Loyalty Insulation
02.2024 - 06.2025
General Warehouse Associate Amazon, LLC
Amazon
06.2020 - 02.2021