Freezejahna Proctor
Shelby,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Smith's Drugs Of Forest City
04.2023 - 12.2023
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Warehouse Associate
Walmart Distribution
04.2021 - 06.2022
- Assisted with loading and unloading products to be shipped out
- Worked as a team to meet production requirements
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Managed warehouse operations and verified proper shipment procedures.
- Follow safety guidelines and policies
- Ability to multitask to ensure that the work for the day is complete.
Customer Service Representative
Teleperformance USA
01.2021 - 04.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated account information to maintain customer records.
Nurse Aid
OpenView Nursing Home
12.2018 - 03.2019
- Assisted with the day-to-day care and observation of patients
- Aided nurses when needed
- Reported directly to nurses
- Followed all safety precautions to ensure the safety of the staff and patients.
Education
Certification - Pharmacy Technician
Cleveland Community College
Shelby, NC04.2022
High School Diploma -
Burns High School
06.2018
Skills
- Proficient in Microsoft Office
- Staff Leadership
- Data Entry
- Attention to Detail
- Team Player
- Exceptional Problem-Solving Skills
- Medication Dispensing
- Drug Classification Knowledge
- Creative Thinking
- HIPAA
- Customer Service
- Payment Processing
- Problem-solving skills
Timeline
Pharmacy Technician
Smith's Drugs Of Forest City
04.2023 - 12.2023
Warehouse Associate
Walmart Distribution
04.2021 - 06.2022
Customer Service Representative
Teleperformance USA
01.2021 - 04.2021
Nurse Aid
OpenView Nursing Home
12.2018 - 03.2019
Certification - Pharmacy Technician
Cleveland Community College
High School Diploma -
Burns High School
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