Frej Salma
Retail Sales Associate
Summary
Experienced sales associate delivering exceptional customer service and building strong relationships. Committed to creating a welcoming environment and providing comprehensive assistance. Deep understanding of sales strategy and merchandising techniques for effective sales execution. Reliable and top-notch professional consistently exceeding expectations in delivering outstanding service.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Retail Sales Associate
Qatar Airways
04.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Outbound Sales Executive
Satguru Travel & Tourism
02.2019 - 04.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Negotiation of partnership with hotels , management of reservations with national and international hotels
- Generated advertising brochure for vendor use such as tour packages, a la carte trips, Hajj, Omra
Export Sales Executive
Derhem Seafood
03.2017 - 01.2019
- Exceeded sales targets consistently by implementing innovative promotional campaigns and product presentations.
- Organized trade shows and exhibitions to showcase company products, generating leads and fostering networking opportunities.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
Arab Law - Private Law
Ibno Zohr University
Agadir, Morocco 09-2025
Intermediate Certificate - English Language And Literature
American Language Center
Agadir, Morocco09-2018
Diploma in International Commerce - Logistics And Supply Chain Management
Merise
Agadir, Morocco 06-2015
High School Diploma -
High School “Mohammed Zerktouni”
Agadir, Morocco06-2012
Skills
Customer service
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Fluent in Arabic / English/ French
POS system operation
Professional appearance
Timeline
Retail Sales Associate
Qatar Airways
04.2022 - Current
Outbound Sales Executive
Satguru Travel & Tourism
02.2019 - 04.2022
Export Sales Executive
Derhem Seafood
03.2017 - 01.2019
Arab Law - Private Law
Ibno Zohr University
Intermediate Certificate - English Language And Literature
American Language Center
Diploma in International Commerce - Logistics And Supply Chain Management
Merise
High School Diploma -
High School “Mohammed Zerktouni”
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