Jake Gordon
Los Angeles,CA
Overview
5
5
years of professional experience
Work History
Dispatcher/Customer Service Representative
Swoop
Los Angeles, CA
06.2021 - Current
- Improved response times by efficiently prioritizing and dispatching calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Office Manager
JJ Craftsman / Greg's Refinishing
Los Angeles, CA
03.2023 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
Shift Lead
Society Kitchen
Los Angeles, CA
01.2022 - 08.2022
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
Customer Service Representative
Turtle Light Films
Los Angeles, CA
11.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
IQ Academy
06.2021
Skills
- Dispatch Coordination
- Data Entry
- Customer Relations
- Database Management
- Service Coordination
- Dispatching procedures
Timeline
Office Manager
JJ Craftsman / Greg's Refinishing
03.2023 - 01.2024
Shift Lead
Society Kitchen
01.2022 - 08.2022
Dispatcher/Customer Service Representative
Swoop
06.2021 - Current
Customer Service Representative
Turtle Light Films
11.2019 - 08.2020
High School Diploma -
IQ Academy