Frenchie Sidney
Holly Springs
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
31
31
years of professional experience
Work History
Remote Team Lead
Faneuil/ Continuum Global Solutions/Everise
04.2023 - Current
- Identified and assessed customer needs to enhance satisfaction levels
- Handled high-priority escalations to ensure timely resolution and customer retention
- Provided accurate, valid, and complete information using appropriate methods and tools
- Researched customer requests to successfully reconnect orders
- Setup payment arrangements
- Advise & setup budget billing
- Maintained customer account security
- Follow gas emergency procedures
- Process request to disconnect or transfer service
- Acquired knowledge of SLA protocols to meet organizational standards
Remote Customer Accounts Representative
McKesson
Cary
03.2020 - 02.2023
- Managed customer accounts
- Researched and resolved customer issues to enhance satisfaction and retention
- Responded to medication cost inquiries
- Researched and resolved customer issues
- Issued and activated copay assistance cards to facilitate access to affordable medications
- Handled pharmacy processing issues
- Coordinated with doctors' offices and medical facilities to streamline access to discount medications, supplies, and equipment for members
- Explained and followed HIPAA guidelines
- Led on CareBot assist line
Purchasing Manager/Buyer
Cary Audio Design
Raleigh
03.2010 - 03.2020
- Sourced reliable vendors/suppliers to deliver quality goods at optimal prices
- Identified and contacted reliable vendors/suppliers to ensure quality goods at competitive prices
- Kept up with inventory stock and set up reorder alerts
- Monitored inventory levels and established reorder alerts
- Created bills of materials and made changes when components changed
- Managed the warehouse and trained employees in filling requisitions and understanding electronic components
- Coordinated with vendors to ensure timely delivery of items
- Proficient in Windows and Excel for maintaining various spreadsheets
- Registered serial numbers for newly manufactured audio equipment to facilitate tracking.
- Issued serial numbers for new complete audio equipment
Production Manager
Digital Recorder Industry/Twin Vision
Durham
05.2004 - 08.2010
- Managed 25+ employees in producing digital components
- Led weekly meetings with production employees
- Trained new employees to develop foundational skills for production roles
- Resolved conflicts and issues to maintain team cohesion and productivity
- Trained new employees with little to no experience
- Facilitated weekly meetings to align production goals and address team concerns
- Produced the first pieces for production approval
Project Coordinator
Quality Cable & Assembly
Fuquay Varina
02.1995 - 04.2004
- Trained employees in building custom wire and cable harnesses to enhance production capabilities
- Led team of 20+ in achieving project milestones through effective coordination
- Created schematics and produced initial pieces for production approval to ensure quality standards
- Trained employees in using terminal crimping, cable stripping, soldering, and wire cutting machines
- Trained employees to build custom wire and cable harnesses
Education
High School Diploma -
Fuquay Varina High School
Fuquay Varina, NC, United StatesSkills
- Vendor negotiation
- Procurement
- Client management
- SLA management
- Project coordination
- Resource Allocation
- Performance Monitoring
- Virtual leadership
- Team Development
- Team building
- Performance Assessment
- Conflict resolution
- Digital Communication
- Time Management
- Adaptability
- Initiative
- Problem Solving
- Schedule coordination
- Research
- MS Windows proficiency
- Teamwork
- Complaint handling
- Schedule coordination
- Complaint handling
Timeline
Remote Team Lead
Faneuil/ Continuum Global Solutions/Everise
04.2023 - Current
Remote Customer Accounts Representative
McKesson
03.2020 - 02.2023
Purchasing Manager/Buyer
Cary Audio Design
03.2010 - 03.2020
Production Manager
Digital Recorder Industry/Twin Vision
05.2004 - 08.2010
Project Coordinator
Quality Cable & Assembly
02.1995 - 04.2004
High School Diploma -
Fuquay Varina High School