Frenchie Sidney
Holly Springs,United States
Summary
Customer-focused professional with experience delivering high-quality service and resolving customer concerns efficiently. Strong communication and relationship-building skills with a commitment to creating positive customer experiences. Adept at working in fast-paced environments and meeting performance goals.
Overview
31
31
years of professional experience
Work History
Remote Team Lead
Faneuil/ Continuum Global Solutions/Everise
04.2023 - Current
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods and tools
- Setup new customer accounts
- Reconnect orders
- Setup payment arrangements
- Advise & setup budget billing
- Maintained customer account security
- Follow gas emergency procedures
- Process request to disconnect or transfer service
- Keep records of customer interactions documenting up to date information
- Handled high priority escalations
- SLA trained
Remote Customer Accounts Representative
McKesson
Cary, NC
03.2020 - 02.2023
- Managed customer accounts
- Researched and resolved customer issues
- Responded to medication cost inquiries
- Assisted customers via live chat, email, and phone
- Issued and Activated Copay assistance cards
- Handled pharmacy processing issues
- Verified insurance
- Worked with doctors' offices and other medical facilities to assist members with discount medication, medical supplies, and equipment
- Documented and reported adverse events
- Updated member demographics
- Explained and followed HIPAA guidelines
- Lead on CareBot assist line
Purchasing Manager/Buyer
Cary Audio Design
Raleigh, NC
03.2010 - 03.2020
- Responsible for seeking reliable vendors/suppliers to provide quality goods at the best price
- Negotiated pricing and vendor contracts
- Skilled at finding obsolete and hard-to-find items
- Created bills of materials and made changes when components changed
- Kept up with inventory stock and set up reorder alerts
- Trained receiving in quality inspection of metalwork and electronic components
- Sold electronic components to customers in need of them for repairs
- Knowledgeable in reviewing specifications for raw material components
- Proficient in Windows and Excel for maintaining various spreadsheets
- Understood purchasing systems and creating purchase orders
- Communicated with vendors to ensure items arrived in a timely manner
- Worked with sheet metal fabricators to ensure accurate production of metalwork
- Issued serial numbers for new complete audio equipment
- Managed the warehouse and trained employees in filling requisitions and understanding electronic components
Production Manager
Digital Recorder Industry/Twin Vision
Durham, NC
05.2004 - 08.2010
- Produced the first pieces for production approval
- Managed 25+ employees in producing digital components
- Trained new employees with little to no experience
- Handled conflicts and issues effectively
- Ensured safety standards were always met
- Led weekly meetings with production employees
- Maintained the production schedule for timely delivery of components
Project Coordinator
Quality Cable & Assembly
Fuquay Varina, NC
02.1995 - 04.2004
- Trained employees to build custom wire and cable harnesses
- Demonstrated leadership in managing a team of 20+
- Made schematics and produced first pieces for production approval
- Ensured timely production completion
- Trained employees in using terminal crimping, cable stripping, soldering, and wire cutting machines
Education
High School Diploma - undefined
Fuquay Varina High School
Fuquay Varina, NC, United States01.1992
Skills
Procurement
Management
Customer Service
Sales
Adaptability
Open-minded flexibility
Problem Solving
MS Windows proficiency
Detail-Oriented
Coaching and mentoring
Performance monitoring
Team supervision
Leading team meetings
Quality improvement
Timeline
Remote Team Lead
Faneuil/ Continuum Global Solutions/Everise
04.2023 - Current
Remote Customer Accounts Representative
McKesson
03.2020 - 02.2023
Purchasing Manager/Buyer
Cary Audio Design
03.2010 - 03.2020
Production Manager
Digital Recorder Industry/Twin Vision
05.2004 - 08.2010
Project Coordinator
Quality Cable & Assembly
02.1995 - 04.2004
High School Diploma - undefined
Fuquay Varina High School