Frenisha Goins
Birmingham,Alabama
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Also a well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am interested in seeking and maintaining full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
3
3
years of professional experience
Work History
Educator
Fairfield City Council
Fairfield, AL
08.2023 - Current
- Developed and implemented lesson plans to meet the individual needs of students.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Implemented strategies to ensure all students had access to technology for educational purposes.
- Maintained accurate records of student attendance, grades, test scores.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
Educator
Birmingham City Schools
Birmingham, USA
08.2022 - 07.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey
Mental Health Case Manager
Alabama Clinical Schools
Birmingham, USA
07.2022 - 06.2023
- Improved patient well-being by providing compassionate care and support during their mental health journey
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery
- Monitored patients' progress, documenting changes in behavior and updating treatment plans accordingly
- Provided assessments, diagnoses, and treatment plans for clients with mental health issues.
- Conducted interviews and assessments to identify areas of need and develop appropriate interventions.
- Advised family members on strategies for supporting their loved ones through recovery process.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes
Case Manager
Chilton-Shelby Mental Health
Pelham, AL
12.2021 - 07.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
Customer Service Representative
Medical Transports of Alabama
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
Education
Bachelor of Science - Criminal Justice
Alabama State University
AL12-2021
Highschool Diploma -
Huffman High School
05-2017
Skills
- Group Instruction
- Curriculum Implementation
- Student Engagement
- Information Security
- Product Knowledge
- Complaint Resolution
- Data Entry
- Account Updating
- Medication Administration
- Care Coordination
- Regulatory Compliance
- Needs Assessment
- Referral Coordination
- Client Advocacy
- Case Management
- Records Management
- Discharge Planning
Internships
- I completed a two-year internship with Presiding Circuit Judge Calvin Williams at the Family Court in Montgomery, Alabama. During this time, I gained valuable insights into the laws and regulations governing family court. I learned about juvenile probation and truancy laws, and had the opportunity to sit in on court cases alongside probation officers and family liaisons. This experience deepened my understanding of the judicial process and reinforced my commitment to supporting families within the legal system.
Timeline
Educator
Fairfield City Council
08.2023 - Current
Educator
Birmingham City Schools
08.2022 - 07.2023
Mental Health Case Manager
Alabama Clinical Schools
07.2022 - 06.2023
Case Manager
Chilton-Shelby Mental Health
12.2021 - 07.2022
Customer Service Representative
Medical Transports of Alabama
Bachelor of Science - Criminal Justice
Alabama State University
Highschool Diploma -
Huffman High School
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