Freud Marcellus
Bloomfield
Summary
Results-driven professional with a proven track record at FedEx, excelling in route planning and customer service. Demonstrated strong teamwork and problem-solving skills, enhancing delivery efficiency and achieving high customer satisfaction. Committed to safety and compliance, with a valid driver's license and extensive experience in commercial driving.
Overview
9
9
years of professional experience
Work History
Delivery Driver
FedEx
Union, NJ
07.2025 - Current
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Managed route planning to optimize delivery efficiency and reduce transit time.
- Collaborated with team members to ensure timely package dispatch and accurate tracking updates.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Assisted in training new drivers on operational procedures and safety protocols.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Manager of OPD
ShopRite at EssexGreen
West Orange, NJ
06.2020 - 07.2025
- Supervised daily operations to ensure efficient store management and high customer satisfaction.
- Developed staff training programs, enhancing team performance and operational efficiency.
- Implemented inventory control measures, reducing shrinkage and improving stock accuracy.
- Coordinated promotional events, increasing customer engagement and sales performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Clerk
The Star Tavern
Orange, NJ
08.2017 - 03.2020
- Processed customer orders efficiently, ensuring accuracy and timely service delivery.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Assisted in inventory management, tracking stock levels and reporting discrepancies.
- Engaged with customers to provide exceptional service and resolve inquiries promptly.
- Coordinated with kitchen staff to ensure smooth communication during busy shifts.
Education
No Degree - Computer And Information Sciences
Essex County College
Newark07-2026
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Complex Problem-solving
- Route planning
- Commercial driving
- Client relationship management
- Documentation and reporting
- Order verification
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Defensive driver training
- DOT compliance
- FLUENT IN LANGUAGE
- Payment collection
- Shopping orders
- Language fluency
- Database management
Languages
Haitian creole
Native or Bilingual
Timeline
Delivery Driver
FedEx
07.2025 - Current
Manager of OPD
ShopRite at EssexGreen
06.2020 - 07.2025
Clerk
The Star Tavern
08.2017 - 03.2020
No Degree - Computer And Information Sciences
Essex County College