Freweiny Berhane
Denver,CO
Summary
Friendly Greeter with strong retail background and great customer service abilities. Serves store needs through proactive entrance monitoring and guest engagement. Trained in loss prevention and conflict mediation. Motivated skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.
Overview
9
9
years of professional experience
Work History
Banquet Server
Denver Marriott Tech Center
Denver, CO
07.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Concierge
V-esprit
Aurora, CO
09.2020 - 07.2022
- Answer a multi-line telephone.
- Greet all families, residents, and guests with a smile.
- Make sure all outside vendors, families, and residents check in and out.
- Direct / answer resident and vendor questions or inquiries to the appropriate person.
- Schedule transportation.
- Support management and their request with tasks and/or projects.
- Order office supplies.
- Complete work order requests.
- Enter all data entries as assigned.
Temperature Screener
Denver health family clinic
10.2020 - 01.2021
- Kept all areas clean, organized and in line with company professional standards
- Assisted customers with service needs
- Taking temperature
Greeter/Screener
Kaiser permanent
Denver
01.2020 - 08.2020
- Welcomed guests through friendly conversation and knowledgeable support
- Assisted guests with locating missing family members, friends and lost personal articles
- Checking patients in for their appointment
- Scheduling appointments
- Running supplies and lab samples
- Answering patients questions
Sales Associate
dillards
10.2019 - 03.2020
- Helped customers navigate store, complete sales and process returns
- Explained promotions and special offers to customers
- Resolved customer concerns using strong communication and conflict management skills
- Boosted sales by building attractive displays and merchandising products
- Developed customer base by delivering consistent customer service
- Quickly and efficiently processed payments and made accurate change
- Processed credit card payments and accurately handled cash
- Created great customer experiences through personalized sales support
- Assisted with receiving, pricing and merchandising
- Handled stressful situations professionally and multitasked with ease
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Used feedback from customers and personal observations to better capitalize on sales opportunities
- Worked independently but within a team environment
Office assistant
Denver express limo
01.2016 - 10.2019
- Helped project managers coordinate resources and paperwork necessary to complete assignments
- Built positive relationships with office personnel and customers, strengthening connections and improving communication
- Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
- Managed multi-line telephone system to answer questions, route calls, and take messages
- Assisted all office personnel with software, hardware, and equipment issues
- Completed work schedules, managed calendars, and arranged appointments
Concierge
Jw Marriott
04.2018 - 09.2018
- Maximized guest satisfaction with prompt service for property-related requests, amenities needs, and services such as personal drivers
- Helped guests meet entertainment desires by advising on area attractions and setting up reservations
- Increased company revenue by encouraging tours and delivering polished sales presentations to established and prospective unit owners
- Assisted guests with planning special events by recommending area service providers
- Backed up front desk by handling check-ins and general front desk needs
- Serviced guests with real-time stay requests, phone, and in-person communications covering wide-ranging needs
Education
Some college -
Community college of Aurora
High school -
Overland high school
Aurora, CO05.2013
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Effective problem solving
- Strong work ethic
- Professional appearance
- Guest relations
Timeline
Banquet Server
Denver Marriott Tech Center
07.2024 - Current
Temperature Screener
Denver health family clinic
10.2020 - 01.2021
Concierge
V-esprit
09.2020 - 07.2022
Greeter/Screener
Kaiser permanent
01.2020 - 08.2020
Sales Associate
dillards
10.2019 - 03.2020
Concierge
Jw Marriott
04.2018 - 09.2018
Office assistant
Denver express limo
01.2016 - 10.2019
Some college -
Community college of Aurora
High school -
Overland high school