Theresa Merritt
Detroit,MI
Summary
Dynamic and reliable professional with extensive experience in customer service and food service, notably at Party With Class. Proven ability to enhance guest experiences through strong teamwork and effective communication. Skilled in adaptive problem solving and maintaining high standards of service, ensuring satisfaction in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Banquet Server
Party With Class
Southfield, MI
06.2018 - Current
- Delivered exceptional service to guests during high-volume banquet events.
- Collaborated with kitchen staff to ensure timely and accurate meal service.
- Set up and dismantled banquet spaces according to event specifications.
- Maintained cleanliness and organization of dining areas throughout events.
- Assisted in training new servers on best practices and service standards.
- Coordinated with event planners to address guest needs and preferences promptly.
- Monitored inventory levels of serving supplies, ensuring availability for events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Seasonal Package Handler
UPS
Detroit, MI
11.2024 - 01.2025
- Operated material handling equipment to ensure efficient package movement and loading.
- Sorted packages accurately based on destination and delivery requirements.
- Collaborated with team members to maintain workflow efficiency during peak periods.
- Inspected inbound and outbound packages for quality control compliance.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Direct Care Worker
Rhonda Mabene
Taylor, MI
02.2007 - 06.2018
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered prescribed medications, monitoring health and wellness.
- Developed individualized care plans in collaboration with healthcare professionals.
- Advocated for clients' needs, fostering positive relationships with families and support networks.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Bartender
Chicago Blues Bar & Grill
Detroit, MI
10.2005 - 03.2011
- Prepared beverages according to standard recipes and customer preferences.
- Maintained cleanliness of bar area and equipment to ensure compliance with health regulations.
- Assisted in inventory management by tracking supplies and notifying supervisor of low stock levels.
- Engaged customers with friendly service, fostering a welcoming atmosphere at the bar.
- Learned proper pouring techniques and drink garnishing methods to enhance presentation quality.
Education
GED -
Ferndale Adult Education
Ferndale, MISkills
- Strong teamwork
- Time management
- Customer service
- Alcohol awareness
- Payment processing
- Food service
- Adaptive problem solving
- Reliability and punctuality
- Patience and composure
- Strong multitasking
- Clear and effective communication
- Engaging personality
Timeline
Seasonal Package Handler
UPS
11.2024 - 01.2025
Banquet Server
Party With Class
06.2018 - Current
Direct Care Worker
Rhonda Mabene
02.2007 - 06.2018
Bartender
Chicago Blues Bar & Grill
10.2005 - 03.2011
GED -
Ferndale Adult Education