Frida Acuna
El Paso,US
Summary
Enthusiastic Multimedia Journalism student with a strong passion for editing and committed to acquiring hands-on experience.Eager to apply and further develop my newfound skill set encompassing writing, editing, and photo editing.Possesses excellent communication skills coupled with meticulous attention to detail and ready to contribute creativity and dedication to a dynamic work environment while continuously expanding my knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
El Paso
02.2022 - Current
- Increased sales of merchandise by 15% with special displays and promotions
- Developed the ability to remember customer names and orders on a daily basis
- Served over 150 customers individually prepared craft beverages every day
- Made product recommendations based on a thorough understanding of each customer's needs and preferences
- Used positive reinforcement and respectful, encouraging coaching to train new team members
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods
- Kept track of the cafe's inventory and replenished it as needed
- Assisted wait staff with food delivery and guest requests on a timely basis
- Checked identification to enforce age restrictions for alcoholic beverages
- Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low
- Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales
- Greeted customers and helped them with any questions they had.
Server/Barista
Joe Vinny & Bronsons Bohemian Cafe
El Paso
02.2021 - 04.2022
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Participated in regular training sessions to stay abreast of new products and services.
- Managed complex customer accounts requiring special attention or escalation.
- Processed payments accurately according to company policies and procedures.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Researched account information when necessary to resolve customer issues quickly.
- Executed daily operations including answering phones and assisting walk-in customers.
Education
Bachelor of Multimedia Journalism - Creative Writing
The University of Texas At El Paso
05-2025
High School -
Irvin High School
01.2018
Skills
- Multitasking
- Active listener
- Detail oriented
- Fluent in Spanish
- Time management
- Communications
- Microsoft Office
- News Writing
- Community Engagement
- Investigative Reporting
- Customer Service
- Email and Phone Etiquette
- Professionalism
- Social Media Proficiency
- Photography
- Continuous Improvement
- Creative Writing
Certification
- Google News Initiative Verification Course
Languages
Spanish
Native/ Bilingual
Timeline
Barista
Starbucks
02.2022 - Current
Server/Barista
Joe Vinny & Bronsons Bohemian Cafe
02.2021 - 04.2022
Bachelor of Multimedia Journalism - Creative Writing
The University of Texas At El Paso
High School -
Irvin High School
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