Frida Gomez
Brownsville
Summary
Dynamic barista with exceptional customer service skills and a strong focus on problem-solving. Proven ability to manage busy environments while maintaining attention to detail and effective communication.
Overview
3
3
years of professional experience
Work History
Barista
Barnes & Noble
Killeen
11.2023 - 07.2025
- Prepared a variety of coffee beverages and specialty drinks for customers.
- Maintained cleanliness and organization of the café area throughout each shift.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Assisted in inventory management, restocking supplies as needed for service efficiency.
- Executed cash handling procedures accurately during transactions at the register.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
Phone Operator
Prontoinsurance
Brownsville
01.2022 - 05.2022
- Answered incoming calls and provided information about insurance products.
- Assisted customers with policy inquiries and claims processing.
- Documented customer interactions in the company database accurately.
- Resolved customer issues by guiding them through troubleshooting steps.
- Maintained knowledge of current insurance policies and services offered.
- Provided excellent telephone etiquette while communicating with clients effectively.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Provided accurate information regarding company services, procedures, and policies.
Education
High School Diploma -
Veterans Memorial ECHS
Brownsville05-2017
Skills
- Coffee preparation
- Cash handling
- Inventory management
- Customer service
- Order processing
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Telephone etiquette
- Service efficiency
- Cleanliness
- Adaptability
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Barista
Barnes & Noble
11.2023 - 07.2025
Phone Operator
Prontoinsurance
01.2022 - 05.2022
High School Diploma -
Veterans Memorial ECHS