Frida Ozuna
Tucson,AZ
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Parks and Recreation Worker
City Of Tucson
Tucson, AZ
06.2023 - Current
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Collaborated with other departments to coordinate special events or projects.
- Assisted with set-up and tear down of equipment needed for recreational programs hosted in parks.
- Met with staff to discuss rules, regulations and work-related problems.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Ensured proper use of park facilities by enforcing applicable laws and regulations.
- Documented individual progress toward meeting treatment goals.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Supervised and coordinated work activities of personnel.
- Monitored playground areas to ensure that all participants adhered to safety rules while playing on equipment.
- Administered first aid and notified emergency medical personnel.
- Assisted with planning and implementing recreational activities for youth in the park.
Sales Associate
JC Penny Co
Tucson, AZ
02.2022 - 04.2023
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled returns and exchanges according to company policies.
- Organized stockroom shelves according to size, color or style.
- Used technology resources to assist customers in locating and selecting items.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Computed purchases and received and processed cash or credit payment.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
Restaurant Hostess
Red Lobster
Tucson
05.2021 - 01.2022
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted guests and sat customers at tables or in waiting areas.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Helped service staff handle demand by distributing food and beverages.
- Greeted customers and escorted them to their tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Informed kitchen staff of any special orders or dietary restrictions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Education
High School Diploma -
Tucson High School
Tucson, AZ05-2022
Skills
- Environmental education
- Adaptive recreation
- Outdoor leadership skills
- Recreation programming
- Computer skills
- Customer service
- Group recreation
- Friendly, positive attitude
- Task prioritization
- Relationship building
- Youth mentoring
- Composure and emotional control
- Music and art appreciation
- Multitasking capacity
- Verbal and written communication
- Flexibility
- Self motivation
- Time management
- Teamwork and collaboration
- Professionalism
- Teamwork
- Excellent communication
- Activity planning and coordination
- First aid and CPR
Timeline
Parks and Recreation Worker
City Of Tucson
06.2023 - Current
Sales Associate
JC Penny Co
02.2022 - 04.2023
Restaurant Hostess
Red Lobster
05.2021 - 01.2022
High School Diploma -
Tucson High School