Frida Pereyra
El Paso
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Contact Center Specialist
Wider Circle
Redwood City, CA
06.2024 - Current
Receptionist
United Medical Clinics
El Paso, TX
11.2023 - 06.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled appointments and maintained and updated appointment calendars.
- Investigated and analyzed client complaints to identify and resolve issues.
Assistant Manager/Buyer
GMD Store
El Paso, TX
09.2021 - 11.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored inventory levels to ensure availability of products for customers.
- Performed daily opening and closing procedures for the register area.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Participated in inventory counts to maintain accurate stock levels.
- Organized warehouse space for efficient storage of products.
Cash operations
Speaking Rock Entertainment Center
El Paso, Tx
10.2019 - 08.2021
- Provides smooth, courteous and efficient service to customers
- Maintains a working knowledge of the property, as well as current and upcoming special events in order to advise customers and fellow employees of same
- Facilitates the flow of information by attending regularly scheduled departmental meetings
- Assists in preparing 1099 Forms
- Other duties as assigned by Department Supervisor and/or General Manager
- Make paper sales
- Open and close cash registers, performing tasks such as counting money, vouchers, separating incident reports, coin machine receipts, balancing cash drawers, and filling out paperwork
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
- Order and dispense supplies
- Learn to operate new office technologies as they are developed and implemented
- Supervise other clerical staff and provide training and orientation to new staff
- Train and assist staff with computer usage
- Use computers for various applications, such as database management or word processing.
Customer Service Representative
Alorica
El Paso, Tx
06.2017 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized software to prepare change of address.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Ysleta High School
El Paso, TX06-2015
Skills
- Scheduling
- Data Entry
- Time Management
- Staff Management
- Customer Service
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Contact Center Specialist
Wider Circle
06.2024 - Current
Receptionist
United Medical Clinics
11.2023 - 06.2024
Assistant Manager/Buyer
GMD Store
09.2021 - 11.2023
Cash operations
Speaking Rock Entertainment Center
10.2019 - 08.2021
Customer Service Representative
Alorica
06.2017 - 10.2019
High School Diploma -
Ysleta High School