Frida Perez
Tallahassee,FL
Summary
Dynamic Government Operations Consultant with a proven track record at the Department of Children and Family Services, enhancing call center efficiency through exceptional multitasking and analysis skills. Recognized for performance meeting targets and delivering outstanding customer service, while fostering teamwork and collaboration to drive operational success. Bilingual and adept at problem-solving.
Bilingual and well-trained individual with exceptional background spent in Industry. Engaging professional disciplined to handle demanding environments.
Overview
4
4
years of professional experience
Work History
Government Operations Consultant
Department of Children and Family Services
Tallahassee, FL
02.2025 - Current
- Increased call center efficiency by utilizing effective time management and multitasking skills.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls.
- Exceeded target key performance indicators regularly, contributing significantly to the success of the call center operation as a whole.
- Reduced customer complaints with thorough analysis of call center data, identifying trends and making recommendations for improvements.
Call Center Representative
Lyneer Staffing
Tallahassee, FL
09.2023 - 02.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized call center software to document interactions and track customer satisfaction metrics.
- Adapted quickly to new processes, ensuring compliance with company policies and procedures.
- Collaborated with team members to enhance service delivery and improve customer experience.
- Provided support during peak hours, demonstrating flexibility in managing high call volumes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier
Speedway
Tallahassee, FL
03.2023 - 09.2023
- Assisted customers with inquiries, ensuring high-quality service and satisfaction.
- Collaborated with team members to manage inventory levels effectively during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Team Member
Chick-fil-A
Tallahassee, FL
12.2021 - 02.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring high-quality service and satisfaction.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to manage inventory levels effectively during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Education
No Degree - Studio Arts
Tallahassee Community College
Tallahassee, FLHigh School Diploma - Studio Arts
Godby High School
Tallahassee, FL05.2021
Skills
- Analysis and reporting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Interpretation proficiency
- Bilingual
Languages
Spanish
Full Professional
Timeline
Government Operations Consultant
Department of Children and Family Services
02.2025 - Current
Call Center Representative
Lyneer Staffing
09.2023 - 02.2025
Cashier
Speedway
03.2023 - 09.2023
Team Member
Chick-fil-A
12.2021 - 02.2023
No Degree - Studio Arts
Tallahassee Community College
High School Diploma - Studio Arts
Godby High School