Frida Rodriguez
Houston,TX
Overview
7
7
years of professional experience
Work History
Supervisor
Kroger
Spring, TX
06.2022 - Current
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Streamlined workflow processes, reducing project completion times.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Lead Trainer
Chick-fil-A
Spring, TX
01.2020 - 03.2022
- Provided feedback to participants regarding their performance during the training sessions.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Provided guidance to new trainers on how to deliver quality instruction within a specified time frame.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Associate
Justice Tween Brands
Spring, TX
02.2018 - 06.2019
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX05-2026
Skills
- Employee motivation
- Data analytics
- Customer service
- Analytical thinking
- Relationship building
- Quality control
- Workflow management
- Goal oriented
- Conflict resolution
- Team building
- Public speaking
Languages
Spanish
Native/ Bilingual
Timeline
Supervisor
Kroger
06.2022 - Current
Lead Trainer
Chick-fil-A
01.2020 - 03.2022
Sales Associate
Justice Tween Brands
02.2018 - 06.2019
Bachelor of Arts - Psychology
University of Houston
Similar Profiles
Kierra ThompsonKierra Thompson
Cashier at KrogerCashier at Kroger
Joseph HamblinJoseph Hamblin
Apparel Clerk at KrogerApparel Clerk at Kroger
Ethan McGuireEthan McGuire
Cashier at KrogerCashier at Kroger
Dayton DawsonDayton Dawson
E-Commerce Team Lead at KrogerE-Commerce Team Lead at Kroger
ANDRE GOBERTANDRE GOBERT
Certified Debt Specialist at National Debt ReliefCertified Debt Specialist at National Debt Relief