Frida Rodriguez
Houston,TX
Overview
7
7
years of professional experience
Work History
Supervisor
Kroger
Spring, TX
06.2022 - Current
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Streamlined workflow processes, reducing project completion times.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Lead Trainer
Chick-fil-A
Spring, TX
01.2020 - 03.2022
- Provided feedback to participants regarding their performance during the training sessions.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Provided guidance to new trainers on how to deliver quality instruction within a specified time frame.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Associate
Justice Tween Brands
Spring, TX
02.2018 - 06.2019
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX05-2026
Skills
- Employee motivation
- Data analytics
- Customer service
- Analytical thinking
- Relationship building
- Quality control
- Workflow management
- Goal oriented
- Conflict resolution
- Team building
- Public speaking
Languages
Spanish
Native/ Bilingual
Timeline
Supervisor
Kroger
06.2022 - Current
Lead Trainer
Chick-fil-A
01.2020 - 03.2022
Sales Associate
Justice Tween Brands
02.2018 - 06.2019
Bachelor of Arts - Psychology
University of Houston