KATHERINE AQUINO
Santa Clara,CA
Overview
22
22
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Cashier
McDonald
06.2016 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Supervisor
Carl’s Jr
06.2007 - 09.2012
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashier Supervisor
7eleven
03.2002 - 09.2005
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
Education
Bachelor Of Arts I Computer ScienComputer Science - Computer Science
HEALD COLLEGE
San Francisco CA 02.2023 - 09.2025
Skills
- Customer Assistance
- Customer Service
- Payment Processing
- Product restocking
- Payment Collection
- Cash Register Operation
- Product Recommendations
- Returns processing
- POS Systems
- Cash Handling
- Drawer balancing
- Customer service excellence
- Cash handling expertise
- Point-of-sale system operation
- Product Knowledge
- Order Verification
- Cleaning and sanitizing
- Order Taking
- Point of sale operation
- Purchase assistance
- Sales expertise
- Cash Drawer Balancing
- Cash register systems
- Reliability and punctuality
- Patience and Empathy
- Work Ethic and Integrity
- Excellent Communication
- Adaptability
- Problem-solving abilities
- Microsoft Office
- Effective Communication
- Interpersonal Skills
- Training and mentoring
- Multitasking Abilities
- Upselling
- Interpersonal Communication
- Analytical Thinking
- Reliable and Responsible
Accomplishments
CNA Cerificate and CPR Certificate
Certification
CPR AED And FIRST AID CERTIFICATION :JUNE 2025 JUNE 2027
Identificationnumber
419118-1710899650
Affiliations
N/A
Additional Information
N/A
Languages
French
Native or Bilingual
Timeline
Bachelor Of Arts I Computer ScienComputer Science - Computer Science
HEALD COLLEGE
02.2023 - 09.2025
Cashier
McDonald
06.2016 - Current
Supervisor
Carl’s Jr
06.2007 - 09.2012
Cashier Supervisor
7eleven
03.2002 - 09.2005