Overview
Work History
Education
Skills
Accomplishments
Certification
Identificationnumber
Affiliations
Additional Information
Languages
Timeline
CustomerServiceRepresentative
KATHERINE AQUINO

KATHERINE AQUINO

Santa Clara,CA

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cashier

McDonald
06.2016 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Supervisor

Carl’s Jr
06.2007 - 09.2012
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Cashier Supervisor

7eleven
03.2002 - 09.2005
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.

Education

Bachelor Of Arts In Computer Science -

Penn Foster Career School
Scranton, PA

Skills

  • Customer Assistance
  • Customer Service
  • Payment Processing
  • Product restocking
  • Payment Collection
  • Cash Register Operation
  • Product Recommendations
  • Returns processing
  • POS Systems
  • Cash Handling
  • Drawer balancing
  • Customer service excellence
  • Cash handling expertise
  • Point-of-sale system operation
  • Product Knowledge
  • Order Verification
  • Cleaning and sanitizing
  • Order Taking
  • Point of sale operation
  • Purchase assistance
  • Sales expertise
  • Cash Drawer Balancing
  • Cash register systems
  • Reliability and punctuality
  • Patience and Empathy
  • Work Ethic and Integrity
  • Excellent Communication
  • Adaptability
  • Problem-solving abilities
  • Microsoft Office
  • Effective Communication
  • Interpersonal Skills
  • Training and mentoring
  • Multitasking Abilities
  • Upselling
  • Interpersonal Communication
  • Analytical Thinking
  • Reliable and Responsible

Accomplishments

CNA Cerificate and CPR Certificate

Certification

Adult/Child/Infant CPR & First Aid & AED, 03/20/24, 03/20/26

Identificationnumber

419118-1710899650

Affiliations

N/A

Additional Information

N/A

Languages

French
Native or Bilingual

Timeline

Cashier

McDonald
06.2016 - Current

Supervisor

Carl’s Jr
06.2007 - 09.2012

Cashier Supervisor

7eleven
03.2002 - 09.2005

Bachelor Of Arts In Computer Science -

Penn Foster Career School

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KATHERINE AQUINO