Josephine Garcia
Santa Clara,CA
Summary
Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.
Overview
11
11
years of professional experience
Work History
Facilities Manager
JLL at Cisco
11.2024 - Current
- Lead, coach, and develop a team of facilities coordinators through daily oversight, goal‑setting, and performance evaluations.
- Create, monitor, and close work orders end‑to‑end, ensuring timely resolution and SLA compliance.
- Oversee preventative maintenance programs and validate vendor service reporting and invoicing.
- Manage vendor relationships to ensure compliant, on‑time, and on‑budget service delivery.
- Conduct monthly facility inspections to maintain safety and regulatory compliance.
- Review and approve fire impairments, roof permits, and hot‑work authorizations.
- Manage incident reporting in Cisco Incident Tracker and Intelex, ensuring accuracy and compliance with EHS standards.
- Prepare and submit monthly financial accruals.
Assistant Facilities Manager
JLL at Cisco
12.2023 - 11.2024
- Maintained high client satisfaction and supported delivery of Facility Management programs.
- Ensured compliance with JLL audit, financial, and operational standards.
- Met or exceeded contractual KPIs while supporting work order management for staff and vendors.
- Led safety and hazard‑control practices aligned with regulatory and JLL standards.
- Conducted monthly vendor walkthrough to ensure contract compliance.
- Scheduled and managed repairs, maintenance, and minor project work to completion.
Maintenance Planner
CBRE at Cisco
12.2022 - 12.2023
- Analyzed and prioritized work orders by size, complexity, and resource requirements.
- Issued and managed work orders to support operations and client updates.
- Coordinated staging of materials, tools, and permits to ensure productive task execution.
- Provided statistical reporting to management and responded to escalations.
- Delivered KPI‑aligned work order management and trained BCA department personnel.
- Created and managed global change requests.
Assistant Facilities Manager
CBRE at Cisco
08.2018 - 12.2022
- Coordinated and managed repairs and assignments performed by technicians, vendors, and contractors.
- Responded to client inquiries and ensured timely service delivery.
- Created and completed work orders and change requests as needed.
- Supported creation and implementation of WPR notification tools.
- Conducted routine building walkthrough to ensure operational readiness.
- Provided training and guidance to BCA personnel.
- Monitored HVAC systems across 34 Cisco buildings.
- Managed BCA team schedules and executed all hiring and interviewing functions.
- Dispatched engineering teams to support critical alarms campus‑wide.
Facilities Coordinator – BCA
CBRE at Cisco
05.2017 - 08.2018
- Responded to client concerns and ensured timely engineering support.
- Monitored BMS systems and assigned work orders to engineering and vendors.
- Coordinated vendor access, fire impairments, and hot‑work permit issuance.
- Provided reporting on engineering/vendor status to relevant partners.
- Logged daily activities and dispatched engineering teams to critical alarms.
- Assisted management with timesheet processing.
Field Support Manager (Comcast) / Dispatch Manager (Cox)
Nth Connect Telecom
01.2016 - 04.2017
- Oversaw day‑to‑day field operations for Comcast and Cox systems.
- Managed onboarding, credentials, and internal process development.
- Maintained Smartsheet rosters and validated daily technician headcount.
- Led hiring and training for Field Support and Dispatch teams.
- Produced nightly operational and payroll reports.
- Provided dispatch support as needed.
Dispatch Supervisor
Nth Connect Telecom
01.2015 - 12.2016
- Supervised and motivated a team of fifteen dispatchers.
- Oversaw routing of 600–800 daily jobs across the Bay Area.
- Maintained timesheets and coordinated with payroll to prevent discrepancies.
- Conducted interviews, hiring, and training for dispatch personnel.
- Provided customer escalation support and partnered with senior leadership on reporting.
- Oversaw construction department workflows and staffing schedules.
Education
High School Diploma -
Wilcox High School
Santa Clara, CA06.2005
Skills
- Organizational skills
- Process improvement
- Building automation
- Teamwork and collaboration
- Facility inspections
- Work order management
Timeline
Facilities Manager
JLL at Cisco
11.2024 - Current
Assistant Facilities Manager
JLL at Cisco
12.2023 - 11.2024
Maintenance Planner
CBRE at Cisco
12.2022 - 12.2023
Assistant Facilities Manager
CBRE at Cisco
08.2018 - 12.2022
Facilities Coordinator – BCA
CBRE at Cisco
05.2017 - 08.2018
Field Support Manager (Comcast) / Dispatch Manager (Cox)
Nth Connect Telecom
01.2016 - 04.2017
Dispatch Supervisor
Nth Connect Telecom
01.2015 - 12.2016
High School Diploma -
Wilcox High School