Frida Sandoval
Harris Health System – Smith Clinic
Houston
1
Language
11
years of professional experience
Healthcare professional with 10+ years of experience supporting hospital and outpatient clinical environments through medical interpretation, healthcare operations, and language access services. Experienced coordinating third-party healthcare vendors, managing technology assets, creating and tracking service requests, onboarding new interpreters, and supporting clinical workflows within Epic. Recognized by leadership for training new employees and taking ownership of operational projects that improve workflow efficiency and service delivery.
Work History
Medical Interpreter & Healthcare Operations Support
3 Years 4 Months- Provide Spanish medical interpretation for patients, providers, nurses, and multidisciplinary healthcare teams.
- Serve as the primary clinic liaison for Globo Language Services, coordinating interpreter technology and language access support.
- Managed clinic inventory for interpreter iPads, ensuring accurate tracking of asset tags, assigned units, and equipment assignments.
- Coordinate with Harris Health IT, Engineering, and Globo technical support to resolve technology and equipment issues.
- Create, submit, and monitor IT and Engineering service requests through internal help desk systems.
- Maintained operational tracking spreadsheets to document equipment status, repair timelines, and service history for improved resource management.
- Monitor recurring equipment failures, identify trends, and communicate findings to support operational improvements.
- Coordinated PatientPoint digital display support by managing maintenance requests, facilitating equipment replacements, and liaising with vendors.
- Support daily clinical workflows while working within Epic EMR.
Medical Interpreter
3 Years 7 Months- Provided Spanish medical interpretation services across hospital settings.
- Chosen by leadership to coordinate multiple interpreter onboarding programs, enhancing integration and support for new staff.
- Delivered training to newly hired interpreters during structured 2–4 week onboarding periods, ensuring readiness for hospital settings.
- Guided new interpreters on medical terminology, healthcare workflows, communication standards, and professional expectations, fostering competency in critical areas.
Medical Interpreter
3 Years- Delivered over-the-phone medical interpretation (OPI) services.
- Trained newly hired interpreters to ensure they understood their roles and responsibilities.
- Ensured accuracy, confidentiality, and professionalism during high-volume healthcare encounters to support quality patient care.
Education
High School Diploma
Skills
Healthcare management
Medical Terminology
Epic EMR
Interpreter Training & Onboarding
Healthcare Operations
Healthcare Technology Coordination
Vendor Relationship Management
Healthcare IT Support
Technology Asset Management
IT Help Desk Ticket Coordination
Issue Triage & Escalation
Inventory Management
Internal IT Help Desk Systems
Engineering Service Request Systems
Clinical Equipment Management
Languages
Spanish
Timeline
Medical Interpreter & Healthcare Operations Support
Harris Health System – Smith Clinic
2023.04 - CurrentRead More
Medical Interpreter
Harris Health System – Ben Taub Hospital
2019.09 - 2023.04Read More
Medical Interpreter
Cyracom
2016.01 - 2019.01Read More
JW Nixon High School
High School Diploma
Read More