Residential Concierge
Bozzuto Management Company
01.2022 - Current
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
- Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
- Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
- Encouraging happy customers to share the love by writing reviews on social networking sites
- Continuously sought opportunities for improving resident satisfaction, implementing feedback-driven changes as needed.
- Welcome guests as they arrive at the building/residents and inquire into how they would like to be assisted.
- Provide information to guests or visitors regarding reservations and other services.
- Monitor lobby activity and CCTV cameras to ensure that no untoward incident takes place.
- Receive packages and package handler to ensure that they are delivered to the right guests or apartment
- Answer telephone calls and provide callers with information on services apartments and room availability.
