Angelica Gutierres Reyes
Arlington,TX
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Concierge
Watermere at the Preserve
03.2025 - Current
- 55+ Retirement Community - Resort-style Independent Living
- Manage front desk operations including maintenance requests, residents status change, receiving packages, and other administrative duties.
- Promote a positive atmosphere by actively listening to residents, concerns and addressing them appropriately; provide solutions.
- Introduce & tour property with potential new residents and answer any questions regarding amenities, activities, floorplans, etc.
- Maintain confidentiality of sensitive information related to residents; medical conditions or personal lives.
- Wellness Checks: Able to react quickly and effectively to any emergency. Contact police, fire, or ambulance as necessary.
- Confirm transportation and housekeeping schedule as designated by the community.
- Work(s) 10+hr shift independently on weekends.
Sales Manager
Carter’s
03.2024 - 05.2025
- Maintain a clean and organized sales floor, ensuring merchandise was properly displayed and stocked.
- Achieve daily sales goals through effective communication and teamwork.
- Manage/Monitor daily store operations, including opening and closing procedures, cash handling, inventory management and (KPIs) such as sales conversion rates, average transaction value, etc.
- Train new retail associates on company policies, procedures, and customer service standards
Teller Supervisor
Prosperity Bank
07.2020 - 08.2023
- Verify and process all transactions using Integrated Teller and Precision.
- Assist with domestic wire transfers using WITS.
- Cash checks and examine documents for endorsements and negotiability.
- Provide approvals for transactions in excess of teller limits.
- Verify and process changes to existing accounts; order debit cards; process customer check orders; and prepare letters to customers as needed.
- Oversee proper dual control operations of the branch and vaults.
- Conducts regular unannounced audits of all vault and teller cash, maintaining a written signed record of each audit, reporting any exception to the BCM.
- Ensure daily logs are completed and organized correctly.
- Complete monthly Branch Security Checklist and alarm test.
- Assist with new hire orientation and training.
Pediatric Medical Assistant
True Connections Pediatrics
08.2019 - 07.2020
- Completed 225 hours of Medical Assistant externship and transitioned into permanent position.
- Provide medical care to young patients, including taking vital signs, measuring height and weight, and recording patient history/chief complaint.
- Verify insurance is active and coverages.
- Prepared examination rooms for patient visits by sanitizing surfaces, restocking supplies, and organizing medical equipment
- Administer newborn screening, vaccinations, allergy shots, and birth control shots (Depo-Provera).
- Perform RSV, rapid flu/strep test, and collect additional labs ordered by physician.
- Counseled parents on appropriate home care techniques for common childhood ailments like colds or ear infections
Assistant Branch Manager
Covington Credit
04.2016 - 06.2018
- Process and Approve/Deny loan applications; go over disclosures upon approval.
- Sales: Outbound calls to notify clients funds are available to refinance or increase credit limit.
- Contact Delinquent Clients (90+ days) & set up payment arrangements to bring account current.
- TLO's/Skip Traces on past due accounts.
Education
Certificate - Social Work
Tarrant County College
Hurst, TX12-2026
NR-CMA - Medical Assistant
Concorde Career College
Dallas, TX08-2019
High School Diploma -
North Dallas High School
Dallas, TX05.2012
Certification
- Texas Driver's License
- BLS Certification
- Nationally Registered Certified Medical Assistant
Timeline
Residential Concierge
Watermere at the Preserve
03.2025 - Current
Sales Manager
Carter’s
03.2024 - 05.2025
Teller Supervisor
Prosperity Bank
07.2020 - 08.2023
Pediatric Medical Assistant
True Connections Pediatrics
08.2019 - 07.2020
Assistant Branch Manager
Covington Credit
04.2016 - 06.2018
Certificate - Social Work
Tarrant County College
NR-CMA - Medical Assistant
Concorde Career College
High School Diploma -
North Dallas High School