Friederich Ulmer
Summary
Returning to the workforce after a self-care break begun 11/2021
Overview
19
19
years of professional experience
Work History
Life Insurance CSR
Tata Consultancy Services
St. Petersburg, FL
08.2020 - 11.2021
- Servicing Transamerica policies from customer calls including research & continuous follow-up ensuring prompt & proper processing completions
CSR/Staples Team Artwork Organizer
Hit Promotional Products
Largo , FL
01.2017 - 03.2020
- Business to business customer service, managed department’s artwork needs.
- Helped establish art handling processes for major Staples programs,
- Received Staples commendation for teamwork
Licensed Massage Therapist
Private Practice
Petersburg, FL
04.2003 - 08.2017
- Marketing, scheduling and performing therapeutic massage sessions
Roadside Assistance Rescue Agent/Dispatch for Audi-VW & GM
Allstate Roadside Assistance
St. Petersburg, FL
09.2015 - 08.2016
- Verifying coverage and dispatching tow, tire change & other services
CSR & AER (Escalations) Agent
Guthy|Renker Fulfillment Services
Arden, NC
01.2010 - 10.2011
- Inbound customer service and special project outbound customer satisfaction/product usage calls
- Escalations for Adverse Event Reporting Department (allergic reactions) sensitive and potentially inflammatory situations
Server & Front Counter
TooJays Gourmet Deli
St. Petersburg And Sarasota , FL
03.2007 - 06.2009
- Dining Room Server, Restaurant Front Counter/Cashier
Education
Certificate of Course Completion - Massage Therapy
Bhakti Academe’ School of Massage
Clearwater, FL11-2002
Bachelor of Arts - Psychology (Counseling, Industrial-Organizational) w/Bus. Mgmt. minor
Appalachian State University
Boone, NC05.1993
Associate of Science - Hotel & Restaurant Management w/Photography minor
Central Piedmont Community College
Charlotte, NC11.1988
Skills
- MS Office and Windows
- Problem Spotting and Solving
- Communication and Teamwork
- Establishing and improving procedures
- Attention to detail
- Persistence and Adaptability
References
- Jasmine Williams, Customer Service Supervisor, TCS 727-678-1690
- Melissa Mezerowski, Team Lead, Hit Promotional Products 727-504-0628
Timeline
Life Insurance CSR
Tata Consultancy Services
08.2020 - 11.2021
CSR/Staples Team Artwork Organizer
Hit Promotional Products
01.2017 - 03.2020
Roadside Assistance Rescue Agent/Dispatch for Audi-VW & GM
Allstate Roadside Assistance
09.2015 - 08.2016
CSR & AER (Escalations) Agent
Guthy|Renker Fulfillment Services
01.2010 - 10.2011
Server & Front Counter
TooJays Gourmet Deli
03.2007 - 06.2009
Licensed Massage Therapist
Private Practice
04.2003 - 08.2017
Certificate of Course Completion - Massage Therapy
Bhakti Academe’ School of Massage
Bachelor of Arts - Psychology (Counseling, Industrial-Organizational) w/Bus. Mgmt. minor
Appalachian State University
Associate of Science - Hotel & Restaurant Management w/Photography minor
Central Piedmont Community College