Frimpomaa Kessie
Touch Angels Behavioral Home
Gilbert,AZ
5
years of professional experience
Clinical medical graduate with experience as a Behavioral Health Technician and Pharmacy Technician. Expertise in patient communication, healthcare documentation, and collaboration with multidisciplinary teams. Seeking a Front Desk or Research Support position to leverage healthcare knowledge while gaining skills in clinical research, with plans to pursue a master's degree in clinical research.
Work History
Behavioral Health Technician
2 Months- Prepared meals, maintained clean living spaces, and supported medication reminders according to facility protocols.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Performed rounds to monitor resident well-being to check on residents.
- Prepared meals, maintained clean living spaces, and supported medication reminders according to facility protocols.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
Pharmacy Technician
6 Months- Processed prescription orders with accuracy, supporting pharmacist workflow and patient safety.
- Counted, labeled, and prepared medications for dispensing under pharmacist supervision.
- Entered patient and prescription data into pharmacy systems, maintaining organized records.
- Assisted customers with prescription pickup, insurance questions, and routine pharmacy inquiries.
- Maintained HIPAA-compliant confidentiality while handling sensitive patient information.
- Supported cash register transactions and ensured smooth front-end pharmacy operations.
Behavioral Health Technician
4 Months- Monitored client behavior and documented observations for accurate shift handoff and care continuity.
- Implemented individualized behavior support plans under supervision, reinforcing positive coping and compliance.
- Assisted with de-escalation techniques during escalated situations, maintaining calm and therapeutic environment.
- Supported residents with daily living activities, promoting safe and structured behavioral health home routines.
- Recorded incident details and client progress notes, ensuring timely communication with care team.
- Engaged residents in recreational and therapeutic activities to encourage social interaction and stability.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Receptionist
3 Years 1 Month- Greeted patients and visitors, directing them to appropriate departments with professionalism.
- Verified patient details and completed registration paperwork with attention to accuracy.
- Scheduled and updated patient appointments, maintaining organized front-desk calendars.
- Managed incoming calls, relaying messages and coordinating appointment inquiries accurately.
- Handled front-desk correspondence, filing, and daily administrative tasks efficiently.
- Streamlined invoice processing to ensure timely payments and financial operations.
Education
M.D. - General Medicine
Skills
Patient Communication
Medical Terminology
Data Entry
Documentation
Scheduling
Customer Service
HIPAA & Confidentiality
Administrative Support
Attention to Detail
Microsoft Office
Team Collaboration
Clinical Research Interest
Timeline
Behavioral Health Technician
Touch Angels Behavioral Home
08.2026 - CurrentRead More
Pharmacy Technician
Walgreen's Pharmacy
01.2026 - 07.2026Read More
Behavioral Health Technician
Cherishing Life Behavioral Home
10.2025 - 02.2026Read More
Receptionist
Knust Hospital
06.2021 - 07.2024Read More
Ryazan State Medical University
M.D. from General Medicine
Read More