Cristian Solis
Summary
Dynamic professional with extensive experience at Smart And Final, excelling in service management and team leadership. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in inventory management and staff training, fostering a high-performance culture while ensuring compliance with safety standards. Bilingual in Spanish, enhancing customer relationships.
Overview
11
11
years of professional experience
Work History
Route Rider
BBU
12.2024 - Current
- Navigated routes efficiently to ensure timely deliveries.
- Adhered to safety protocols while operating delivery vehicles.
- Communicated effectively with customers regarding delivery status.
- Assessed vehicle conditions and reported maintenance needs promptly.
- Managed inventory during pickups to maintain accurate records.
Service Manager
Smart And Final
11.2023 - 11.2024
- Led team to enhance customer satisfaction through effective service delivery and support strategies.
- Developed training programs to improve staff performance and operational efficiency.
- Streamlined service processes, resulting in reduced response times for customer inquiries.
- Analyzed service metrics to identify trends and implement improvements across departments.
- Resolved customer complaints in professional and timely manner.
- Managed conflict resolution efforts, enhancing team dynamics and customer relationships effectively.
Meat Manager
Smart And Final
03.2015 - 11.2023
- Managed meat department operations, ensuring high-quality product presentation and compliance with safety standards.
- Trained staff on proper meat handling techniques, enhancing team efficiency and customer service.
- Monitored inventory levels, arranged timely restocking, and minimized waste through effective management practices.
- Assisted in developing promotional displays to increase sales and attract customer attention to featured products.
- Provided exceptional customer service by addressing inquiries and offering recommendations on meat selection and preparation methods.
- Implemented sanitation protocols for meat preparation areas, maintaining cleanliness and hygiene standards consistently.
Education
Bachelor of Science - Criminal Justice
Heald College
CA09-2012
Skills
- Interpersonal communication
- Goal setting
- Relationship building
- Decision-making
- Verbal and written communication
- Bilingual, Spanish
Languages
Spanish
Native or Bilingual
Timeline
Route Rider
BBU
12.2024 - Current
Service Manager
Smart And Final
11.2023 - 11.2024
Meat Manager
Smart And Final
03.2015 - 11.2023
Bachelor of Science - Criminal Justice
Heald College
Similar Profiles
DIEGO BARAJAS VARGASDIEGO BARAJAS VARGAS
Relief Operator at BBU Cicero BakeriesRelief Operator at BBU Cicero Bakeries
Ibelia Zuniga BurgosIbelia Zuniga Burgos
Senior Production Manager at BBU Beaverton BakerySenior Production Manager at BBU Beaverton Bakery
Johnathan PenaJohnathan Pena
Route Rider at Bimbo® Bakeries USARoute Rider at Bimbo® Bakeries USA
Benjamin AllenBenjamin Allen
Route Sales Representative & Route Rider at Bimbo Bakeries USARoute Sales Representative & Route Rider at Bimbo Bakeries USA
Danielle WashingtonDanielle Washington
Consumer Lending/Loan Support and DMV Asst. Manager at Pelican State CUConsumer Lending/Loan Support and DMV Asst. Manager at Pelican State CU