Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fritzka Felantcia Philippe

Fort Wayne,IN

Summary

Motivated professional skilled in quality control and effective communication. Demonstrated ability to adapt quickly in fast-paced environments while fostering collaboration and commitment to quality outcomes.

Overview

7
7
years of professional experience

Work History

Quality Control ,Time Management

Hershey
03.2025 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Packed and Sorted, Safety, Inspected Damage

Amazon
01.2024 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Manage Inbound and Outbound

Xperigo-Arise
02.2022 - 04.2023
  • Led cross-functional teams to enhance workflow efficiency and achieve operational goals.
  • Developed training programs to improve staff performance and promote best practices.
  • Implemented process improvements that streamlined operations and reduced turnaround times.
  • Monitored key performance indicators to ensure targets were met consistently across departments.

Call Center Agent

Victoria Secret
04.2019 - 05.2020
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Utilized CRM software to document customer interactions and track issue resolution.
  • Collaborated with team members to streamline communication processes and improve response times.
  • Conducted product knowledge training sessions to enhance team performance and service quality.

Education

Associate of Science - Interpretation

English Creole Interpreter At Clear Source
Haiti Port-au-Prince
09-2019

Bachelor of Science - Nursing Practice

Mission Bon Samaritain International Shool of Nursing
Haiti Port-au -prince
09-2018

Skills

  • Quality control planning
  • Visual Quality Control
  • Quality control
  • Translator
  • Physical stamina
  • Safety and compliance adherence
  • Nurse

Languages

French
Native or Bilingual
English
Full Professional
Creole
Native or Bilingual

Timeline

Quality Control ,Time Management

Hershey
03.2025 - Current

Packed and Sorted, Safety, Inspected Damage

Amazon
01.2024 - 01.2025

Manage Inbound and Outbound

Xperigo-Arise
02.2022 - 04.2023

Call Center Agent

Victoria Secret
04.2019 - 05.2020

Associate of Science - Interpretation

English Creole Interpreter At Clear Source

Bachelor of Science - Nursing Practice

Mission Bon Samaritain International Shool of Nursing
Fritzka Felantcia Philippe