FRANCIS AKINSANYA
Orlando
Summary
Highly motivated professional with several years of customer service experience, with initiatives to achieve maximum potential. Very creative, and highly strategic, with excellent leadership and client relations abilities. A self-motivated professional with ongoing success in building relationships and attracting new clients. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
Work History
CEO
Fro Official LLc
Orlando
11.2019 - 04.2025
- Signed and approved budgets for new funding and program initiatives.
- Developed strategies for improving customer service standards throughout the company.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Analyzed market trends and customer data to inform decision-making processes.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Lead in marketing and direction of the company.
Front End Associate
Sam’s Club
Orlando
10.2017 - 11.2019
- As a Front-End Associate, provided excellent customer service in a variety of positions, which could range anywhere from cashier to member cart assistance.
- While being cashier and completing customer transaction, was also required to meet a quota by selling upgrades and Credit Cards.
Associate Supervisor
Sports Authority
Orlando
09.2014 - 06.2016
- Company Overview: (Store Foreclosure)
- Associate supervisor in charge of the steady flow of the store along with manager while assisting customers in their every need.
- In absence of the store manager, was in charge of the opening and closing of the store.
- Assisted in the push of overall sales while being a strong team player for the team and the customers.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientele.
- Implemented marketing strategies which resulted in growth of customer base.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- (Store Foreclosure)
Associate Trainer
Panera Bread
Tallahassee
08.2011 - 07.2014
- An associate trainer was responsible for training new associates as they came aboard while keeping up with the production of the store.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Communicated all store initiatives and promotions to customers to generate return business.
- Learned, referenced and applied product knowledge information.
- Routinely answered customer questions regarding merchandise and pricing.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Assisted customers with food selection, inquiries and order customization requests.
Education
Bachelor’s Degree - Media Management
University of Central Florida
01.2018
Associate of Arts Degree - General Studies
Tallahassee Community College
01.2014
High School Diploma -
Leon High School
01.2011
Skills
- Communication
- Leadership
- Adaptive learner
- Strategic sales knowledge
- Knowledgeable in MS Office
- Budget management
- Market analysis
- Strategic planning
- Research and development
- Customer relationship management
- Content creation
- Customer service
- Social media strategy
- Sales strategy
- Digital marketing
- Budgeting and forecasting
- Consulting
- Attention to detail
- Raising capital
- Effective decision making
Timeline
CEO
Fro Official LLc
11.2019 - 04.2025
Front End Associate
Sam’s Club
10.2017 - 11.2019
Associate Supervisor
Sports Authority
09.2014 - 06.2016
Associate Trainer
Panera Bread
08.2011 - 07.2014
Bachelor’s Degree - Media Management
University of Central Florida
Associate of Arts Degree - General Studies
Tallahassee Community College
High School Diploma -
Leon High School