Lana Rodriguez
Murfreesboro,TN
Summary
Seasoned Customer Service Representative knowledgeable about selling and problem solving in high volume call center environments. Talented networker with expertise in customer retention and task prioritization focused on maximizing efficiency and sales success.
Overview
29
29
years of professional experience
Work History
professional Vocalist
01.1995 - Current
- Event vocalist and music studio/background vocalist
Prayer Center Representative
Christian Broadcasting NetworK
07.2020 - 01.2021
- Answering calls, speaking with and praying one on one with members, providing excellent customer service
North Boulevard Church of Christ
01.2017 - 01.2020
- Voluntary working alongside members of various ministry teams; interpreting lessons from English to Spanish for various members of ministry team; preparing for and performing 30–40-minute musical sets for Sunday performances
Licensed Massage Therapist
Daily Kneads
02.2012 - 07.2015
- Provided 30, 60 and 90 minute prenatal and Myofascial massage sessions; worked with clients to create a care plan for their individual needs; cleaned and maintained the studio in between appointments
Licensed Massage Therapist
Nurture Nook Day Spa
07.2011 - 02.2012
- Provided 30, 60, 90 and 120 myofascial massage sessions; worked with clients to create a care plan for their individual needs; cleaned and maintained the studio in between appointments
Senior Claims Analyst
United Health Group
06.2008 - 06.2011
- Spanish to English Interpreter (Interpreting member/medical calls (from English to Spanish); processed return research/completing claims process; generating daily reports; helped team handle high-volume work by prioritizing tasks and handling high call volume; protected company and customer data by consistently following HIPPA policies
Education
Certificate of Massage Therapy (600 Program hours) -
TEFL (Teaching English as a Foreign Language) Certificate -
Skills
- Bilingual (English and Spanish)
- Data entry proficiency
- Goal-oriented mindset
- Customer Support
- Customer Relations
- Client Relationship Building
- Telephone reception
- Fund Raising
- Active Listening
Timeline
Prayer Center Representative
Christian Broadcasting NetworK
07.2020 - 01.2021
North Boulevard Church of Christ
01.2017 - 01.2020
Licensed Massage Therapist
Daily Kneads
02.2012 - 07.2015
Licensed Massage Therapist
Nurture Nook Day Spa
07.2011 - 02.2012
Senior Claims Analyst
United Health Group
06.2008 - 06.2011
professional Vocalist
01.1995 - Current