Fsha Berha
SeaTac
Summary
Highly motivated and technically proficient IT professional seeking an Enterprise Support Technician role. Offering a strong background in providing exceptional customer service, troubleshooting complex issues, and ensuring the smooth operation of IT systems.
Overview
4
4
years of professional experience
Work History
Valet/ Security Officer
LAZ Parking
02.2024 - 03.2025
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
IT Support Specialist
Ethiopian Community Center
04.2022 - 06.2023
- Provided technical support to church staff and volunteers, resolving hardware and software issues
- Managed and maintained church's IT infrastructure, including servers, workstations, and networking equipment
- Assisted with the setup, configuration, and troubleshooting of audio-visual equipment for worship services and events
- Monetized video meetings by implementing and managing online platforms for virtual events and conferences
- Fixed computers, projectors, phones, and printers, ensuring their proper functionality
- Installed, configured, and supported church management software for administrative functions
- Collaborated with other departments to understand their technology needs and provide appropriate solutions
- Conducted training sessions to educate staff/volunteers on IT systems
Enterprise Support Technician
Facebook/Meta
09.2021 - 03.2022
- Provided technical support to employees, resolving hardware and software issues promptly
- Assisted with onboarding new employees and configuring their workstations
- Collaborated with cross-functional teams to ensure efficient problem resolution
- Diagnosed and resolved complex network connectivity issues
- Utilized ticketing system to document and track support requests
- Participated in team projects and process improvement initiatives
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding Item operation, use and repair.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Configured hardware, devices, and software to set up work stations for employees.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Updated documentation and produced reports.
Education
Year Up - IT Helpdesk, Customer Service, Computer Network support, Business communication, Intro to Hardware, intro to Operating system
Year Up
Seattle, WA03.2022
Skills
- Troubleshooting hardware
- Troubleshooting software
- Troubleshooting network issues
- Windows operating system
- Mac operating system
- Active Directory
- Enterprise-level systems
- Communication skills
- Customer service skills
- Independent work
- Multitasking
- ITIL framework
- Microsoft Office Suite
- Ticketing systems
Languages
English
Full Professional
Amharic
Full Professional
Timeline
Valet/ Security Officer
LAZ Parking
02.2024 - 03.2025
IT Support Specialist
Ethiopian Community Center
04.2022 - 06.2023
Enterprise Support Technician
Facebook/Meta
09.2021 - 03.2022
Year Up - IT Helpdesk, Customer Service, Computer Network support, Business communication, Intro to Hardware, intro to Operating system
Year Up
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