Fátima Gabriela Salguero
Summary
Dynamic customer service professional with experience at Blackhawk Services, excelling in user access management and technical troubleshooting. Successfully managed customer requests with accuracy and efficiency. Adept at delivering exceptional product support and effective communication, ensuring high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Agent Level III,
Blackhawk Network Services
06.2024 - Current
- Communicated effectively with clients, ensuring accurate and efficient completion of requests to maintain high customer satisfaction.
- Assisted clients with diverse service requests, troubleshooting issues to provide prompt resolutions.
- Managed user access by granting, modifying, revoking permissions to enhance security across business applications and tools.
Customer Service Agent Level II
Blackhawk Network Services
02.2023 - 06.2024
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions and transactions.
Customer Service Agent Level I
Blackhawk Network Services
04.2022 - 02.2023
- Assisted customers with inquiries and provided accurate product information.
Technical Support and Customer Service Agent
Teleperformance
01.2020 - 01.2022
- Provided technical support for troubleshooting issues related to phone, email and internet connection.
- Provided exceptional customer support through multiple communication channels.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
Education
University studies - English Teaching
Universidad de El Salvador
01-2016
Skills
- Client engagement
- Attention to details
- Solutions oriented
- Technical support
- Access control
- Accountability
Personal Information
- DUI: 04104334-2
- Date of Birth: 05/07/89
- Marital Status: Single
- Place of Birth: Chalatenango
- NIT: 0412-070589-101-0
- ISSS: 4347558
- AFP: 326336670001
Timeline
Customer Service Agent Level III,
Blackhawk Network Services
06.2024 - Current
Customer Service Agent Level II
Blackhawk Network Services
02.2023 - 06.2024
Customer Service Agent Level I
Blackhawk Network Services
04.2022 - 02.2023
Technical Support and Customer Service Agent
Teleperformance
01.2020 - 01.2022
University studies - English Teaching
Universidad de El Salvador