Earnestine Walker
Customer Service Medical Biller Coder
Jacksonville,FL
Summary
Customer service oriented professional with healthcare industry and business ownership experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality. Demonstrates independent work initiative, sound judgment, and attention to detail. Builds trust and respect by consistently meeting and exceeding expectations. Microsoft Office Applications - MS Word, MS PowerPoint, MS Outlook, MS Excel; Typing Speed: 30 WPM.
Overview
17
17
years of professional experience
Work History
Advisor Level 2 Customer Service Representative
Concentrix Corporation
Remote
08.2020 - 08.2021
- Guided clients in resolving inquiries and issues effectively, enhancing customer satisfaction.
- Analyzed client needs to provide tailored solutions, improving service delivery outcomes.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Mentored junior advisors, fostering a culture of continuous improvement and knowledge sharing.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Transformed client financial outcomes by integrating advanced analytical tools into investment decision-making process.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Manager / Business Owner
Earnestine Walker, LLC
Saginaw, MI
11.2019 - 03.2020
- Answered inbound calls, placed outbound calls, scheduled appointments and transportation, and set up care plans.
- Provided training, interviewed and hired applicants, verified documentation and licenses, and filed insurance forms.
- Created schedules, processed payroll, submitted completed services for billing, and interacted with physicians.
- Scheduled meetings, contacted social services and other businesses, completed documentation, and reloaded medication.
- Count inventory, complete visitations, assess client needs, and supervise and evaluate care provided.
Home Health Aide
Comfort Keepers
Salisbury, NC
06.2016 - 08.2016
- Provided transportation, ordered, picked up, and organized medication, gave reminders, and transported to appointments.
- Documented activities manually, cleaned homes, washed laundry, provided companionship, and took vital signs.
- Prepared meals, assisted with transferring, and helped with activities of daily living such as bathing and dressing.
Relative Child Care Provider
Great Start Independent Contractor
Saginaw, MI
08.2008 - 10.2015
- Supervised activities, provided transportation, scheduled appointments, and assisted with school assignments.
- Prepared meals, ran errands, shopped for groceries, attended parent teacher conferences, and documented hours.
- Communicated with children, parents, and management, and identified signs of emotional or developmental concerns.
Business Owner / Registered Child Care Provider
Wee Dee Lite Christian Day Care
Saginaw, MI
09.2004 - 08.2008
- Worked with children with special needs, created emergency and care plans, and scheduled and led conferences.
- Obtained medical supplies, counted and ordered inventory, created diet plans, and uploaded data into computer.
- Created business materials, trained new employees, verified and submitted hours to the state, and set up paperwork.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy | HIPAA Essentials for Healthcare Professionals Certificate
Licensed Practical Nurse (LPN) Refresher Program - undefined
01.2016
Practical Nursing with Pharmacology Program - undefined
01.1983
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT
- Analytical thinking
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
- Conflict resolution
- Decision-making
- Data interpretation
- Client engagement
- Compliance requirements
- Research
- Customer service
- Active listening
- Client relationship management
- Negotiation
- Solution-oriented approach
- Cross-functional coordination
- Empathy and understanding
- Interpersonal communication
- Excellent communication
- Organizational skills
- Attention to detail
- Multitasking
- Multitasking Abilities
- Progress reporting
- Relationship development
- Task prioritization
Timeline
Advisor Level 2 Customer Service Representative - Concentrix Corporation
08.2020 - 08.2021
Manager / Business Owner - Earnestine Walker, LLC
11.2019 - 03.2020
Home Health Aide - Comfort Keepers
06.2016 - 08.2016
Relative Child Care Provider - Great Start Independent Contractor
08.2008 - 10.2015
Business Owner / Registered Child Care Provider - Wee Dee Lite Christian Day Care
09.2004 - 08.2008
South Piedmont Community College - Licensed Practical Nurse (LPN) Refresher Program,
Saginaw Practical Nurse School - Practical Nursing with Pharmacology Program,
Ultimate Medical Academy - Associate of Science Degree, Medical Billing and Coding
Section name
Additional work history includes 14+ years as a Licensed Practical Nurse (LPN).