Fua Naoafioga Ueselani
Anchorage,USA
Summary
Dynamic Member Service Officer with a proven track record at Credit Union 1, excelling in loan origination and customer resolution. Recognized for strong organizational skills and attention to detail, consistently meeting deadlines while enhancing member satisfaction. Adept at cross-selling financial products, driving sales success through effective communication and collaboration.
Overview
2
2
years of professional experience
Work History
Member Service Officer
Credit Union 1
Anchorage, AK
08.2024 - Current
- Responsible for end-to-end loan origination and processing, including member interviewing, application processing, and collection of all required documentation to complete accurate and compliant loan packages.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed and verified borrowers' income and credit reports to prepare documents for underwriting.
- Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
Senior Teller
Credit Union 1
Anchorage, AK
02.2024 - 08.2024
- Identified mistakes leading to discrepancies in records, and taking action to prevent reoccurrence.
- Trained tellers and other personnel on parameters of policy changes, new software and new equipment utilization.
- Helped balance vaults, ATMs, ITMs, and teller drawers to meet strict accuracy standards.
- Complied with applicable banking laws and regulations, following company's security and operational procedures.
- Maintained balanced cash drawers by carefully counting funds, and quickly investigating discrepancies.
Teller
Credit Union 1
Anchorage, AK
01.2023 - 02.2023
- Handled diverse members' needs related to financial products, lines of credit, and account features.
- Followed company and regulatory policies to protect members, and bank assets.
- Verified the integrity of deposit checks and money orders to protect members, and the bank, from fraud.
- I listened to members and recognized stated and unstated needs to effectively cross-sell bank products.
- Sold, upsold, and cross-sold various bank products with a high success rate to consistently meet or exceed targets
- Reduced members' wait times by actively engaging, greeting, and directing client lobby traffic.
Education
Associate of Applied Science - Accounting
University of Alaska Anchorage
Anchorage, AK05-2027
High School Diploma -
West Anchorage High School
Anchorage, AKSkills
- Strong organizational skills
- Good time management
- Collaboration
- Attention to detail and accuracy
- Adaptability, dependability, and accountability
- Interpersonal skills
Timeline
Member Service Officer
Credit Union 1
08.2024 - Current
Senior Teller
Credit Union 1
02.2024 - 08.2024
Teller
Credit Union 1
01.2023 - 02.2023
Associate of Applied Science - Accounting
University of Alaska Anchorage
High School Diploma -
West Anchorage High School
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