Mario Rosales
Santa Rosa,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Member Service Officer
Redwood Credit Union
07.2023 - 01.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
New Accounts CSR II
Poppy Bank
10.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Provide support and guidance to clients with online banking
- Complete daily required branch reports
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
HVAC Installer
Hulbert Heating & Air
09.2020 - 12.2021
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Skills
- STRONG COMMUNICATION SKILLS
- STRONG COMPUTER SKILLS
- PROFICIENT IN MICROSOFT WORD, EXEL, POWERPOINT, ADOBE
- Organizational Skills
- Data Entry Proficiency
Languages
Spanish
Full Professional
References
Tania Gibbons (707) 695 -9655 - Manager
Sonoma Clean Power
Kayla Hernandez (707) 755- 8052 - Supervisor Redwood Credit Union
Pablo Valencia (925) 350-9611 - Music School Institute Director at ICZ
EDUCATION
High School Diploma
- Marin School of the Arts, Novato, CA
Timeline
Member Service Officer
Redwood Credit Union
07.2023 - 01.2024
New Accounts CSR II
Poppy Bank
10.2022 - 07.2023
HVAC Installer
Hulbert Heating & Air
09.2020 - 12.2021
Similar Profiles
Diana RamosDiana Ramos
Loan Coordinator at Redwood Credit UnionLoan Coordinator at Redwood Credit Union
Sayra MezaSayra Meza
Member Experience Floater at Redwood Credit UnionMember Experience Floater at Redwood Credit Union
Summer ElliottSummer Elliott
Member Service Associate at Redwood Credit UnionMember Service Associate at Redwood Credit Union