Summary
Overview
Work History
Education
Skills
Timeline
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FUE HER

Merced,USA

Summary

Experienced Information Technology professional seeking a role in an innovative organization that values professionalism. Excited to contribute technical expertise to drive success and growth. Passionate about leveraging experience to achieve organizational goals in the evolving IT landscape. Eager to join a team that values creativity, collaboration, and excellence in technological advancements.

Overview

29
29
years of professional experience

Work History

IT Field and Desktop Support Specialist

COMPUCOM SYSTEMS INC
03.2016 - Current
  • Support Lowe's stores in the cities of Merced, Modesto, Turlock, Madera, and Sonora. Configuring and troubleshooting desktops, laptops, printers, WAN and servers, WiFi AP, Phone systems PBX, Mobile phones, Tablets, Speaker configurations.
  • Plan/ Analyze and Evaluate Test Results.
  • Support and Maintain Lowe's Computer Systems, Desktop, and Peripherals.
  • Install and update New Hardware, Software, Networking Tools, and Output Devices.
  • Break/Fix - Fixed Cash Registers/ Scan Guns/Signature Pads/ Different model of Printers and monitors.
  • Fiber Cables Testing, Slicing and Installing.
  • Install and Configure NetApp NAS Servers.
  • Advocated For End-users To Perform Testing and Problem Analysis for Server, Desktop and IT Infrastructure Work. Installed and Configured DHCP Client/Server.
  • Managing and Maintaining The Servers, PC's, Routers and Switches.
  • Microsoft OS, Cisco and Linux/Unix.
  • Performing Service and Repair, Installation and Other Duties Scheduled by the Lowe's Team.
  • Provide Customer Service and Technical Support To Clients On Operational or Maintenance Aspects Of Their System Equipment.
  • Serve As The Client Contact On technical and service related Issues.
  • Provide Hardware/POS system, PC, Printer and Peripheral Repair/Support, Including Direct Interaction With Client To Identify Issues and Provide Prompt Resolution, Diagnoses Mechanical, Hardware, Software and Systems Failures.
  • Determines Most Cost Effective Repair/Resolution To Minimize Client Downtime
  • Interacting With The Customers and Respond To Technical Questions or Requests For Information.
  • Performs General Maintenance Tasks, Troubleshoots and Repair computer systems and peripheral equipments.
  • Work With and Repairing CAT 3, 5 and 6 cables as Well as Terminating fiber cables.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Desktop Support and Servers

ACTION COMPUTERS
09.2015 - 10.2015
  • Setup/ Test/ Inspect and Troubleshoot
  • Repair electronic Hardwares (PCB)
  • Analyze and Evaluate Test Results
  • Assemble and Disassemble
  • Install and Configured Windows Server 2012 R2 for small Businesses
  • Active Directory, DNS/DHCP, TC/IP
  • Software upgrades and Installations
  • Site Audits and Recommends Network Design to Fit Customers needs and meet Their Budget
  • Maintained accurate hardware and software inventories
  • Resolves, restored data, operating systems, files, Documents and Drivers
  • Built and repaired Toshiba, IBM, HP, Dell and other brand of PC's
  • Ensured Network, System and Data Availability and Integrity Through Preventative Maintenance and Upgrades

IT Customer Engineer Specialist

EMC CORPORATION
10.2005 - 06.2015
  • (Break-Fix) Replaced hardware failures. FCO add required patches and software upgrades. Backup and restore data/configurations. Remotely support and troubleshoot enterprise systems to small businesses. Referred hardware and software problems and defective products to vendors or technicians for service.
  • Certified - EMC PROVEN PROFESSIONAL INFORMATION STORAGE ASSOCIATE. A leading education and certification program in the IT industry, providing comprehensive coverage of information storage technologies, virtualization, cloud computing, data science/big data analytic, and more.
  • Certified - VNX SPECIALIST PLATFORM ENGINEER. VNX is EMC's unified storage platform the ability to provide both block and file level storage.
  • Avamar (data deduplication-backup/ recovery)
  • RecoverPoint (bidirectional asynchronous and synchronous continuous data protection with multiple recovery points to restore applications instantly to a specific point in time).
  • VNX (unified platform-File, block, and block storage)
  • Isilon (scaled-out NAS. Files, system, volume manager and data protection)
  • Vmax /Symmetrix (enterprise storage solution)
  • Data Domain (deduplication disk backup, archiving, and disaster recovery with high-speed, inline duplication)
  • Centera-CAS (content-addressable storage platform for data archiving)
  • Cisco-EMC MDS/ Brocade Switches. Installed and Configured products at customer sites. Test and performed upgrades as needed
  • Data Center Engineer / LINUX / Ubuntu - Install and configure servers. Connect cables from hosts to switches and storage. Performed zoning and assigning storage to hosts. Design backup and recovery process for customers. Install operating system software, patches, and upgrades
  • Proactively seeking out issues before they become major problems
  • Monitor data center environments and resolve issues and escalate to Engineering. Work on new/old tickets to a completion

Sr Technician and Project Lead

EMC CORPORATION
07.2000 - 10.2005
  • KAIZEN - continuous improvement and long-term competitive strategy on certain guiding principles.
  • SIX SIGMA Advocate Training course. A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process.
  • Major accomplishment as a Lead Project, was designed, Tested and Implementation a Motorized Tug that Enabled a Single Technician To Move Across The Factory Floor An Enterprise System Weighing Up to 2000 Pounds. Before The Implementation it Took Four Technicians to Pushed The System Across the Floor.
  • As a Sr Technician and Project Lead, I Recommend Ideas To Reduced Cost and Increase Productivity In The Manufacturing Department.
  • As The Project Lead for Manufacturing I Ran Projects With a Few Coworkers From The First-Second and Third shifts.
  • Once A Project is Completed I Represented to managements
  • Responsible For Running Diagnostic Test Procedures & Basic Troubleshooting of Storage Systems.
  • Train New Employees and Help Others in Difficult Diagnostic Errors

Engineer

NES TECHNOLOGY
05.2000 - 07.2000
  • Machine Operator Fabricating Electronic PC Boards
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Tested models of alternate designs and processing methods to assess feasibility, operating condition effects, possible new applications and necessity of modification.
  • Organized and improved missing expensive equipment's by gathering all into one work station.
  • Designed tools to be easily used and learned on the manufacturing floor
  • Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
  • Provided technical advice to influence and improve quality of engineering practices.
  • Provided technical expertise on computer networks to support IT and operational test teams.

Machine Operator

ACT MANUFACTURING, INC
01.1997 - 01.2000
  • Electronics PC board fabrication
  • QC Inspector and QA - Quality Assurance
  • Assist engineer in documenting and programming the QFP machines to build electronic PC boards
  • Worked with sales to ensure finished products are at customers expectation
  • Fabricate large and small parts per drawing and assembled parts as required

Education

Associate of Applied Science - Computer Drafting and Design Technology

ITT Technical Institute
Norwood, MA
06.2003

Skills

  • Excellent Customer Service Skills
  • Team Player
  • Monitor Data Center environment for issues/escalate if required
  • IT Ticketing Systems
  • Managing Multiple Projects Simultaneously
  • Install and Configure Severs
  • Remote access Technology
  • Large Computer Networks
  • Linux and Unix
  • Active Directory
  • DNS/ DHCP and TCP-IP
  • Hardware and software installation
  • Technical Analysis
  • Repair
  • Project leadership
  • MS Office

Timeline

IT Field and Desktop Support Specialist

COMPUCOM SYSTEMS INC
03.2016 - Current

Desktop Support and Servers

ACTION COMPUTERS
09.2015 - 10.2015

IT Customer Engineer Specialist

EMC CORPORATION
10.2005 - 06.2015

Sr Technician and Project Lead

EMC CORPORATION
07.2000 - 10.2005

Engineer

NES TECHNOLOGY
05.2000 - 07.2000

Machine Operator

ACT MANUFACTURING, INC
01.1997 - 01.2000

Associate of Applied Science - Computer Drafting and Design Technology

ITT Technical Institute

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