Veronica Jones
San Mateo,CA
Summary
Have over 10 years of office experience, specializing in administrative work, problem solving, planning, and providing optimal assistance. Motivated assistant, dedicated to providing the top-of-the-line customer service and support. Won the Service Excellence Award for Student Health Services in 2017 for going above and beyond. Highly dependable, ethical and an reliable support specialist and leader that blends advanced organizational, technical and business expertise. Work effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Field Support Coordinator
Intrax
04.2023 - 09.2023
- Served as main point of contact for on-program participants and host companies (email, phone), and provide on-program support for successful program experience
- Maintained participant data for accurate and timely reporting to Student and Exchange Visitor Information System (SEVIS) database
- Ensured that standard procedures are adhered to and up to date
- Ensured accuracy of data entered into Salesforce and assist with maintaining detailed records for participant-support cases
- Reviewed escalated cases with Program Director and prepare case reports for Department of State
- Other administrative tasks such as processing check-ins, early departures/terminations, and program evaluations
- Reviewed extension and transfer requests in timely manner
- Conducted periodic welfare checks (phone, email) of EVs
- Shared responsibility for answering after hours emergency phone
- Advised program participants, host companies, and partners on J-1 visa regulations
- Other administrative tasks as needed such as report preparation, and updating department resources and publications
Operational Assistant
Intrax
06.2022 - 04.2023
- Processed incoming applications and documents using Salesforce.
- Monitored and maintain database data integrity.
- Analyzed and cross reference report data using Excel.
- Vetted businesses and collected relevant documentation as per Department of State regulations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
School Administrative Assistant II
BERKELEY UNIFIED SCHOOL DISTRIC
06.2019 - 05.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered telephones and greeted public professionally.
- Operated office equipment including computer and assigned software applications and systems.
- Administered basic First aid and CPR as needed to students and staff.
- Maintained records and prepared report's.
Assisted in assuring smooth and efficient office operations. - Raised $111.10 in school earnings by collecting, counting and coordinating Box Tops for Education for Berkeley Arts Magnet Elementary School.
- Enrolled 422 students into classes in Illuminate database during 2019-2020 school year.
Senior Clerical Assistant, Financial Aid Office
Peralta Community College District
07.2017 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Demonstrated ability to interpret and apply Federal and State regulations pertaining to financial aid process and eligibility.
- Accepted and reviewed student financial aid document's, and reported documents as received into PeopleSoft.
- Documented all concerns and incidents and reported them to senior supervisor.
- Assisted students in applying and resolving issues relating to application process for financial aid and scholarship awards.
District Clerical Assistant II
Peralta Community College District
06.2015 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Administered basic First aid and CPR as needed to students and staff.
- Created Student Health Services Newsletters.
Ordered medical supplies for health centers. - Maintained security, confidentiality and accuracy of medical and counseling record's for students (e.g. HIPAA, FERPA laws).
- Coordinated Laney College Blood Drive for Spring 2016 & Fall 2016 with The Blood Centers of the Pacific.
Education
Associate - Arts Liberal Arts: Social and Behavioral Sciences
College OfAlameda
Alameda, CA06.2019
Associate - Arts Sociology
College of Alameda
Alameda, CA06.2018
Associates - Arts Social Sciences
Laney College
Oakland06.2015
Bachelor of Arts - Anthropology
San Francisco State University
San Francisco, CA06.2013
Skills
- Microsoft PowerPoint
- Microsoft Office Word
- Microsoft Excel
- Excellent Customer Service Skills
- Attention to Detail
- Team Player
- Software applications and systems
- Operational Support
- Administrative Support
- Staff Training
Additional Information
- Awards, Service Excellence Award, Oakland
Timeline
Field Support Coordinator
Intrax
04.2023 - 09.2023
Operational Assistant
Intrax
06.2022 - 04.2023
School Administrative Assistant II
BERKELEY UNIFIED SCHOOL DISTRIC
06.2019 - 05.2021
Senior Clerical Assistant, Financial Aid Office
Peralta Community College District
07.2017 - 08.2019
District Clerical Assistant II
Peralta Community College District
06.2015 - 06.2017
Associate - Arts Liberal Arts: Social and Behavioral Sciences
College OfAlameda
Associate - Arts Sociology
College of Alameda
Associates - Arts Social Sciences
Laney College
Bachelor of Arts - Anthropology
San Francisco State University
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