Fujan Willemse
Los Angeles,CA
Summary
Experienced administrative professional prepared to support executive leadership. Known for strong organizational skills, calendar management, and effective communication. Consistently ensures smooth operations, adapts to changing needs, and excels in team collaboration. Trusted for reliability, discretion, and results-driven approach.
Overview
12
12
years of professional experience
Work History
Digital Court Reporter
Epiq Global
Remote
03.2019 - 02.2023
- Monitored courtroom proceedings at one time, ensuring compliance with legal protocols and procedures.
- Assisted in documenting case outcomes and trial progress for accurate record-keeping.
- Collaborated with court staff to streamline scheduling and improve operational efficiency.
- Led initiatives to refine monitoring processes, contributing to overall effectiveness of court operations.
- Enhanced court efficiency by efficiently organizing and managing case files.
- Facilitated smoother court operations with timely setup and testing of audio-visual equipment.
- Reduced administrative errors, carefully maintaining and updating court records.
- Recorded and annotated important details for up to 5 court proceedings at one time to ensure accurate legal documentation.
Executive Assistant to the CEO
Erfanian Property Developments
01.2013 - 03.2019
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical tasks.
- Managed approximately 10 domestic/international travel arrangements per year across multiple timezones, optimizing logistics to support executive engagements and meetings.
- Developed and maintained filing systems, improving retrieval efficiency for essential documents.
- Collaborated with stakeholders to organize company events, fostering team cohesion and engagement.
- Handled confidential and sensitive information with discretion and tact including banking and payroll.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations on a daily basis.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Answered approximately 30-50 high volume of phone calls and approximately 50+ email inquiries per day.
- Assisted the accounts, maintenance/ repairs departments and estimators teams with workload.
Loyalty Consultant (Retention Team)
World Vision
07.2011 - 01.2013
- Developed client retention strategies to enhance customer loyalty and satisfaction obtaining the leading retention numbers monthly within the team. Retaining over 80 children sponsorships per month. Working overtime and weekends to accomplish work goals.
- Analyzed customer feedback to identify improvement areas for client retention. Coordinated account reviews, ensuring alignment with client needs and expectations.
- Cultivated strong relationships with clients through regular communication and engagement initiatives.
- Streamlined internal processes for handling client issues, increasing team efficiency and ensuring consistent service delivery across all accounts.
- Identified potential client issues and swiftly addressed them, resulting in improved retention rates.
- Managed over 50 incoming calls per day and completed 30-50 assigned tasks per day.
Education
Bachelor of Arts - Legal Studies
LaTrobe University
Melbourne, Aus01.2016
Skills
- Exceptional organization
- Schedule & calendar planning
- Strong problem solver
- Meticulous attention to detail
- Meeting facilitation
- Process improvement initiatives
- Efficient travel planning
- Tech-savvy aptitude
- Advanced MS office suite
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Digital Court Reporter
Epiq Global
03.2019 - 02.2023
Executive Assistant to the CEO
Erfanian Property Developments
01.2013 - 03.2019
Loyalty Consultant (Retention Team)
World Vision
07.2011 - 01.2013
Bachelor of Arts - Legal Studies
LaTrobe University