Alondra Williams
Lawrenceville,GA
Summary
Self-motivated digital court reporter with extensive background in transcription and administrative roles within legal settings. Highly-knowledgeable individual with AAERT Certified Electronic Reporter certification, employing a strong work ethic, strict adherence to confidentiality, and an in-depth understanding of legal terminology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Digital Court Reporter
Neal R Gross
04.2024 - Current
- Record depositions, hearings, and discoveries using digital reporting software and equipment.
- Collaborated with legal teams to provide essential documentation for case preparation and trial proceedings.
- Adapted quickly to ever-changing courtroom environments by staying current on new technologies, processes, and legal requirements.
- Improved client satisfaction by consistently producing high-quality transcripts that met or exceeded their expectations.
Digital Court Reporter
Trustpoint.One
02.2023 - Current
- Contributed to a positive courtroom atmosphere through respectful interactions with all involved parties and exhibiting a professional demeanor at all times.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Produced written transcripts of verbal communications.
- Called upon witnesses to testify under oath at court hearings.
- Record Depositions, Hearings, and Discoveries using digital software and equipment.
Deputy Clerk
Fulton County Courthouse
07.2023 - 03.2024
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
Housing Processor
Georgia Department Of Community Affairs/ DCA
07.2022 - 07.2023
- Taking 80+ high volume outbound and inbound calls from applicants, to resolve any issues. Communicate with tenants via portal
- Responding to questions posed by applicants regarding their eligibility, required documentation, and/ or how to complete applications as needed.
- Accessing and using online application portal to review applications for rental and utility assistance.
- Calculating and approving financial payments for Team Lead final approval.
- Ensuring all required documentation is complete and accurate.
Member Services Representative
PSCU, Remote
05.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Pre-K Teacher
Sunshine House Early Learning Center
05.2020 - 04.2021
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Special Education Paraprofessional
Gwinnett County Schools
01.2017 - 05.2020
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Supported teacher in development of individual learning strategies.
- Interacted physically and verbally with students throughout each day.
- Oversaw class of students in absence of instructor.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
Accounting Clerk
Gwinnett Technical College
07.2018 - 02.2020
- Prepare daily bank deposits verifying amounts against the computer reports
- Managing communication with debt collection agencies and accessing accounts.
- Maintained 1,000+ accounting records utilizing in-house and client systems.
- Handled direct payments, reconciled credit card receipts and prepared deposits.
- Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
- Used spreadsheets and databases to develop and maintain records..
- Answered and managed 50+ incoming and outgoing calls while recording accurate messages for distribution to office staff.
Resident Assistant
University Of West Georgia/Residence Life
07.2014 - 10.2018
- Supervised daily activities and provided assistance to staff.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Education
No Degree - Digital Court Reporting
The Court Reporting Academy
Cocoa, FL02.2024
Bachelor of Arts - Education
Western Governors University
Salt Lake City, UT11.2021
Skills
- Customer Relationship Management
- Database Uploading
- Data Collection
- Government Standards
- Processing court documents
- Legal/Court Processes
- Courteous demeanor
- Court hearing support
- Digital File Organization
- Legal terminology proficiency
- Court Transcription
Certification
- AAERT Licensed Certified Electronic Reporter, February 2024
- Certified Court Reporter,February 20247
Timeline
Digital Court Reporter
Neal R Gross
04.2024 - Current
Deputy Clerk
Fulton County Courthouse
07.2023 - 03.2024
Digital Court Reporter
Trustpoint.One
02.2023 - Current
Housing Processor
Georgia Department Of Community Affairs/ DCA
07.2022 - 07.2023
Member Services Representative
PSCU, Remote
05.2021 - 07.2022
Pre-K Teacher
Sunshine House Early Learning Center
05.2020 - 04.2021
Accounting Clerk
Gwinnett Technical College
07.2018 - 02.2020
Special Education Paraprofessional
Gwinnett County Schools
01.2017 - 05.2020
Resident Assistant
University Of West Georgia/Residence Life
07.2014 - 10.2018
No Degree - Digital Court Reporting
The Court Reporting Academy
Bachelor of Arts - Education
Western Governors University