Funmilola Opatimehin
Laurel,Maryland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Victoria Secret
01.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 60+ customer calls per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Specialist
Xfinity Comcast
02.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handle 50+ customer calls daily, with duties including signing up new customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Education
Bachelor of Arts - Business Administration
Bowie State University
Bowie, MDSkills
- Stock Management
- Route Dispatch
- Lotus Notes
- Stocking and Replenishing
- Speaking
- Report preparation
- Receiving support
Timeline
Customer Service Representative
Victoria Secret
01.2020 - 04.2022
Customer Service Specialist
Xfinity Comcast
02.2018 - 12.2019
Bachelor of Arts - Business Administration
Bowie State University
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