Furaha Nsengiyumva
Burlington
Summary
Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Overview
2
2
years of professional experience
Work History
Orientation leader
Student life, Saint Michael's College
- Pre-orientation: first year students learn how to adjust to college by providing them information about college; the challenges they might face, where to go when they need help, and how to stay socially active
- Summer orientation: shared my stories of my experience in college to first year students and presented myself as a leader while guiding them to what they might expect in college
- Full Orientation: As a leader I took a big responsibility in guiding first year students to college campus
- I was able to use my voice clearly to provide information to students.
Front Desk/Fitness center
One Winooski Park
- Providing proper facility information
- Responsible for checking in/out recreation equipment, acting as a resource, dealing with the signing in and signing out of locker room keys, answering telephones, and escorting visitors.
Barnes & Nobles Cafe Barista
- Responsible for the cashier, washed dishes, customer services, and prepared orders according to customer specification.
Radio Bean Dishwasher
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Special Events at Saint Michael's College
- Preparing events on campus, including making postcards, decorating, and picking up linen.
Vermont Public Interest Research Group (VPIRG)
- As a canvasser, I would be biking or walking door to door, talking to Vermonters about current political issues, fundraising, and building our membership base - and every week
Buffalo Wild Wings Dishwasher
08.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Hilton Laundry
08.2016
- Implemented cost-saving initiatives by reducing waste and optimizing equipment usage.
- Assisted in the development of marketing materials highlighting the benefits of the organization''s laundry services.
- Collaborated with vendors to negotiate favorable contracts for laundry supplies and equipment purchases.
- Utilized data analysis tools to track performance trends and identify areas requiring process improvements.
Patient service specialist(PSS)
10.2021 - 01.2022
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Customer Service Representative
Green Mountain Transit
11.2020 - 01.2021
- Provide in-person customer service from behind a screened-in service booth
- Include answering phone calls and passenger inquiries.
Opinion editor
Saint Michael's College Defender
01.2020 - 05.2020
- I was responsible for editing and pitching opinion articles for the semester
- I provided comprehensive editing and produced stories that challenged our current condition.
Generator Makerspace
Americorps
12.2019 - 01.2020
- Learning and teaching adobe illustrator to high school students; including creating zines
- Helped to create masks for local non-profit partners at the services site.
Education
Master of Arts - English
University of Vermont
Burlington, VT05.2024
Bachelor of Arts - Philosophy
SAINT MICHAEL'S COLLEGE
Colchester, VT05.2020
Skills
- Communicating with others both verbal and written
- Maintain a positive outlook at all times and always on time
- Collaborative mindset
- Fast learner who is not afraid to ask questions
- Community Outreach
- Strong writing skills
- Global perspective
- Deadline Management
- Strong research skills
- Genre Knowledge
- Creative Writing
- Editing
- Idea Brainstorming
- English Composition
Activities
- SAINT MICHAEL'S COLLEGE, Member, Participated in meetings for Philosophical discussions
- SAINT MICHAEL'S COLLEGE, Orientation leader, 2017-2019
Publications
Eyes Guided By God; A memoir, 2023
Timeline
Patient service specialist(PSS)
10.2021 - 01.2022
Customer Service Representative
Green Mountain Transit
11.2020 - 01.2021
Opinion editor
Saint Michael's College Defender
01.2020 - 05.2020
Generator Makerspace
Americorps
12.2019 - 01.2020
Buffalo Wild Wings Dishwasher
08.2017
Hilton Laundry
08.2016
Orientation leader
Student life, Saint Michael's College
Front Desk/Fitness center
One Winooski Park
Barnes & Nobles Cafe Barista
Radio Bean Dishwasher
Special Events at Saint Michael's College
Vermont Public Interest Research Group (VPIRG)
Master of Arts - English
University of Vermont
Bachelor of Arts - Philosophy
SAINT MICHAEL'S COLLEGE
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