Furqan Ul Islam
Albany,OH
Summary
Dynamic team leader with a proven track record at Call Center Solutions, enhancing customer service quality and driving compliance through effective quality assurance initiatives. Skilled in performance analysis and data reporting, I excel in fostering team collaboration and achieving operational excellence. Committed to delivering outstanding results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Call Center Solutions
Rawalpindi Pakistan
02.2021 - Current
- Led team of agents to improve customer service quality and efficiency.
CSR Supervisor
Call Center Solutions
Rawalpindi
01.2020 - Current
- Led quality assurance initiatives to uphold product standards and compliance.
Education
Arsim School System
Ali Pur Islamabad 02-2021
Skills
- Team management
- Quality assurance
- Customer service
- Performance analysis
- Data reporting
- Regulatory compliance
Languages
English
Professional
Residence
Pakistan
Timeline
Team Leader Manager
Call Center Solutions
02.2021 - Current
CSR Supervisor
Call Center Solutions
01.2020 - Current
Arsim School System
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