Fuschia Lawrence
Poinciana
Summary
Healthcare professional with robust history in medical records management and organization. Known for enhancing record accuracy and maintaining compliance with healthcare standards. Collaborative team player focused on achieving seamless workflow integration and adapting to evolving healthcare needs. Proficient in electronic health record systems and meticulous documentation. Experienced with maintaining and organizing comprehensive medical records. Utilizes electronic health record systems to ensure accurate and efficient data management. Knowledge of regulatory compliance and effective communication within healthcare teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Records Coordinator Supervisor
Dedicated Senior Medical Center
01.2023 - 09.2024
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Identified new methods to optimize medical records management.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
Customer Service Representative
Intuit TurboTax
06.2021 - 01.2023
- Provide expert guidance, tax explanations, and advice so all customers can file confidently with TurboTax
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Quartermaster supervisor
U.S. Navy
01.2016 - 06.2021
- As a quartermaster I exercised expertise in shipboard navigation and voyage planning
- Provide oversight of all movements in and out of 10 Contingency Operating Bases overseas while managing ship control station, conducting weather observations, determining compass and gyro error for the commanding officer
- Enforce policies and standards for organization readiness and maintaining shipboard equipment and supplies for more than 15 stations
- Trained 5 sailors on professionalism and qualification for inspection that resulted in 98%
- Updated logs, coordinated documents and wrote detailed reports.
- Streamlined procurement processes for improved efficiency and cost reduction.
- Improved transportation efficiency by developing route plans that minimized travel time while maximizing cargo capacity.
- Established robust contingency plans to mitigate potential risks associated with supply chain disruptions.
- Championed safety initiatives in the workplace, leading to a significant reduction in accidents.
- Managed cross-functional teams effectively, fostering collaboration between various departments involved in logistic operations.
- Enhanced inventory management by implementing efficient tracking systems and organizing storage spaces.
- Evaluated performance metrics regularly to identify areas for improvement and implement corrective actions proactively.
Lead Certified Medical Assistant
Nursing Plus of Broward
01.2014 - 08.2016
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Demonstrated adaptability in the face of unexpected challenges or changes within the clinic, maintaining a high standard of performance throughout.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
Education
Diploma -
Blanche Ely High School
Bachelor of Science - Healthcare Administration
American Military University
04-2025
Certificate - Medical Billing And Coding
DeVry University
04-2024
Associate of Applied Science - Health Sciences
American Public University System
06-2023
Skills
- Clear Interpersonal Communication
- Composed in High-Stress Situations
- Database Administration
- Expertise in Multi-Line Phone Systems
- Client-Centric Service Approach
- Skilled Planner
- Adaptable Approach
- Strategic Decision Maker
- Precision and Attention to Detail
- Data Analysis Proficiency
- HIPAA compliance
- Patient confidentiality
- Professional boundaries
Certification
- CPR/AED Certification
Timeline
Medical Records Coordinator Supervisor
Dedicated Senior Medical Center
01.2023 - 09.2024
Customer Service Representative
Intuit TurboTax
06.2021 - 01.2023
Quartermaster supervisor
U.S. Navy
01.2016 - 06.2021
Lead Certified Medical Assistant
Nursing Plus of Broward
01.2014 - 08.2016
Diploma -
Blanche Ely High School
Bachelor of Science - Healthcare Administration
American Military University
Certificate - Medical Billing And Coding
DeVry University
Associate of Applied Science - Health Sciences
American Public University System
Similar Profiles
Manuel BatlleManuel Batlle
Primary Care Physician at Dedicated Senior Medical CenterPrimary Care Physician at Dedicated Senior Medical Center
Mitcha HowardMitcha Howard
Center Operations Manager at Dedicated Senior Medical CenterCenter Operations Manager at Dedicated Senior Medical Center
KATARA YOUNGKATARA YOUNG
Senior Membership C at Dedicated Senior Medical CenterSenior Membership C at Dedicated Senior Medical Center