I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable customer experiences. I am extremely skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Additionally, my cultural background gives me a better understanding of others' intellect and a wider understanding of kids with autism. This is because I have closely worked with kids with autism and assisted my mother with raising an ASD Level 3 adolescent. Lastly, I am a person who maintains focus and endeavors to have a positive attitude in stressful situations and high-volume environments.
Hi, I’m
Eleanor Mehk.
Summary
Overview
3
years of professional experience
4
years of post-secondary education
Work History
Jeducare Services
Individual Support Specialist
06.2023 - Current
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
TGI Fridays
Server
10.2022 - 12.2023
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
- Overworked, sometimes waited 10+ tables at a time. Hosted big parties of 25+
Silver Diner
Server Shift Leader
01.2021 - 08.2022
Job overview
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, and addressing product availability issues and other communication concerns.
Silver Diner
Food Expeditor
10.2020 - 08.2022
Job overview
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
- Executed and supervised plate preparation according to temperature and condiment specifications.
Education
Towson UniversityBaltimore, MD
Bachelor of Science from Forensics Psycholgy
08.2023 - Current
University Overview
- Dean's List, Fall 2022.
- Honor Roll, Fall 2022.
- Extracurricular Activities: 2022-2023 Track & Field Manager
- 3.5 GPA
Duval High SchoolLanham, MD
High School Diploma
09.2018 - 05.2022
University Overview
- Awarded Honors Student-Athlete
- Honor Roll, Fall 2021
- Completed AP course in Psychology
- Completed AP course in Physics
- Completed AP course in English Lang
Skills
- Bi-lingual
- Skilled with special needs kids
- Suggestive Selling
- Cash Handling
- Fast learner
- Computer knowledge
- Written and Verbal Communications
- Good with people, children, and adults
- Can handle 3-4 plates
Timeline
Towson University
Bachelor of Science from Forensics Psycholgy
08.2023 - Current
Individual Support Specialist
Jeducare Services
06.2023 - Current
Server
TGI Fridays
10.2022 - 12.2023
Server Shift Leader
Silver Diner
01.2021 - 08.2022
Food Expeditor
Silver Diner
10.2020 - 08.2022
Duval High School
High School Diploma
09.2018 - 05.2022
Similar Profiles
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
PATRICIA OSWALDPATRICIA OSWALD
Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services
Barbara HeidkeBarbara Heidke
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)
Edith AgumanuEdith Agumanu
Individual Support Specialist at Cooperative For Human ServicesIndividual Support Specialist at Cooperative For Human Services
Tellisha FrankhouserTellisha Frankhouser
Individual Support Specialist at Consumer Direct Personal CareIndividual Support Specialist at Consumer Direct Personal Care