Seth Cawley
Alachua,FL
Summary
IT professional with 10 years of experience developing and implementing security, technical, and digital solutions in fast-paced environments. Proficient in SQL and Kali Linux with high level of confidence in delivering exceptional risk management support.
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Writer
Trajector Medical
06.2022 - Current
- Proved successful working within tight deadlines and fast-paced environments.
- Edited and proofread technical documents for accuracy and consistency.
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Communicated with customer representatives for feedback and distribution.
- Followed company policies and editorial guidelines to craft thorough, well-written content
- Proved successful working within tight deadlines and fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines.
Marketing Director
Piel. Esthetics
06.2020 - 02.2022
- Built strong relationships with industry professionals and influencers.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created content and promotional materials to drive engagement and conversions.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Planned and executed events and marketing programs to increase qualified leads.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Created and managed social media campaigns to increase brand engagement.
Dispatcher Coordinator
Global Tel Link
01.2017 - 01.2018
- Communicated with drivers and personnel to coordinate timely Onsite Inmate Phone system repairs
- Directed dispatching, routing, and tracking of 60+ Technician fleet vehicles.
- Managed conflict resolutions with customers, drivers and project managers to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 50+ daily calls.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Tier 1 Technical Support Representative
Global Tel Link
06.2011 - 03.2015
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Associate of Science - Network And System Administration
Santa Fe College
Gainesville, FL05.2011
Skills
- Technical Document Reading
- Remote Monitoring
- Virtual Local Area Networks
- Security Improvements
- Kali Linux
- PCI Compliance
- Computer Forensics
- Wire Shark Software
- SQL
Certification
Google Cybersecurity Professional Certificate - 160 Hours
Timeline
Technical Writer
Trajector Medical
06.2022 - Current
Marketing Director
Piel. Esthetics
06.2020 - 02.2022
Dispatcher Coordinator
Global Tel Link
01.2017 - 01.2018
Tier 1 Technical Support Representative
Global Tel Link
06.2011 - 03.2015
Associate of Science - Network And System Administration
Santa Fe College
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