Yesenia Anaya
Los Angeles,CA
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in managing customer interactions, ensuring satisfaction, and maintaining organized workspace. Ready to enhance customer experiences through effective communication and teamwork.
Overview
11
11
years of professional experience
Work History
Volunteer
M and M Mini Market & Restaurant
Compton, CA
01.2013 - 12.2023
- Took customer orders and communicated them to the kitchen to ensure accurate food preparation.
- Served food to tables and assisted customers during their dining experience.
- Cleaned and organized tables to prepare for incoming customers.
- Restocked shelves, refrigerators, and merchandise displays.
- Assisted with inventory by stocking products and organizing supplies.
- Operated the register and checked out customers after their meals.
- Maintained a clean workspace by mopping floors, cleaning shelves, and keeping service areas organized.
- Properly disposed of glass bottles and recyclables according to recycling guidelines.
Customer Service Representative
Walgreens
Huntington Park, CA
02.2023 - 08.2023
- Took and processed passport photos, edited them, and printed them according to official requirements.
- Assisted customers with the photo kiosk, uploading images to the system so they could be printed or made into posters and photo products.
- Printed and prepared photo orders, including posters, photo pages, and custom prints, and cut them for customers.
- Operated the cash register, handled cash/card payments, and helped customers with purchases and coupons.
- Managed online, in-store, and curbside pickup orders for customers.
- Accepted and processed FedEx drop-offs and pickups, checked packages into the FedEx database, and kept shipments organized and secure.
- Assisted customers with Western Union transactions and money orders, including helping customers make rent payments.
- Answered phone calls and helped customers with questions about store services and orders.
- Restocked merchandise, cleaned store areas, mopped floors, and maintained a clean and organized workspace.
Education
Bachelor of Science - Business Administration
California State University, Dominguez Hills
Carson, CA06-2028
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Customer Service
- Workplace Communication
- Time Management
- Attention to Detail
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Customer Service Representative
Walgreens
02.2023 - 08.2023
Volunteer
M and M Mini Market & Restaurant
01.2013 - 12.2023
Bachelor of Science - Business Administration
California State University, Dominguez Hills